Sports and Entertainment Event Technician

Sports and Entertainment Event Technician

Imagine working for a company that measures its success based off the growth of its colleagues, a company that invests in its future by investing in you. Little Caesars is a company where our colleagues make an impact.

Your Mission:

The Sports & Entertainment Technology Team provides support for the Detroit Red Wings, Detroit Tigers, Detroit Pistons (venue), and 313 Presents. This support spans multiple venues, including Pine Knob, Michigan Lottery Amphitheatre, Meadow Brook Amphitheatre, Fox Theatre, Comerica Park, and Little Caesars Arena. Along with campuses in Lakeland, Florida, and the Dominican Republic.

The Event Support Technician plays a critical role in ensuring the success of live events, and the daily venue, sports, and entertainment operations. This role is responsible for pre-event preparation, on-site technical support during events, and post-event follow-up across a wide variety of event types.

In addition to gameday and every live event, this technician provides support to colleagues and their devices across Sports & Entertainment. Both in-person and remotely across other campuses.

This role requires a dynamic, adaptable individual with a strong work ethic and a passion for live event environments. It offers a unique opportunity to gain hands-on experience across multiple IT specialties while contributing to the success of some of the region’s most iconic sports and entertainment experiences.

How You’ll Make an Impact:

On-site support across all venues, events, and teams affiliated with Ilitch Sports & Entertainment

Performing daily venue checklists, technology conversion, between sports and concert events

Setup, support and teardown of NBA-required technology

Working within the service desk queue to resolve issues efficiently.

Performing daily venue checklists, system upkeep, and building conversion tasks.

Supporting project initiatives and venue technology upgrades.

Collaborating with IT and operational partners across sports, broadcast, and venue operations.

Support various venue technologies, applications, and corporate users and visiting guests

Assist with the seasonal opening and closing of the outdoor amphitheaters

Interface with food & beverage I.T. partners to troubleshoot point-of-sale technology

Perform venue technology conversions on a per-show basis

Must be available to work nights, weekends, and holidays

Supplemental

Job Functions:

Monitoring incoming requests across multiple channels, including phones, Slack, Microsoft Teams, and the Service Now service desk.

Supporting deployment activities such as workstation setups, hardware rollouts, and technology refresh projects.

Performs other duties as assigned

Perform emergency temp repairs of ethernet cabling, and other venue technology infrastructure.

Who You Are:2-years of higher education completed, or equivalent experience

1 year working in a technology support role, or higher education and certifications

A+, Net+, certifications or equivalent experience.

Demonstrates excellent customer service skills. Experience in a customer service role is a plus

Ability to troubleshoot network connectivity, and communicate with network engineering team to resolve issues

Proficient with Windows 10 & 11, MacOS, and mobile OS (Android & iOS)
Strong understanding of computer hardware

Understanding of general signal flow, physical cabling types within AV and IT functions

Well-versed in computer peripherals and connector types

Ability to troubleshoot issues independently & within a team support structure

Pull and terminate Ethernet cable as needed on a per-show basis

Operates with a sense of urgency and is self-starting

Strong work ethic and willingness to get the job done

Ability to multi-task and remain organized while monitoring multiple support channels and service desk tools

What Will Make You Stand Out:

Sports & Entertainment, Venue Industry Experience

Event AV, Broadcast, or Live Production technology experience or knowledge is a plus

Experience working in live events even non-technical

Networking fundamentals and OSI model familiarity

Working Conditions:

Must be available and willing to work extended and irregular hours as…