Cage Shift Manager - MGM Grand Detroit

Cage Shift Manager - MGM Grand Detroit page is loaded## Cage Shift Manager - MGM Grand Detroit locations:
Property - MGM Grand Detroit time type:
Full time posted on:
Posted Todayjob requisition :
272015

Detroit, Michigan
** The SHOW comes alive at MGM Resorts International
**** THE JOB:
** dedicated Casino Cage Shift Manager to oversee the daily operations and management of our Casino Cage during assigned shifts. In this vital role, you will ensure that all personnel deliver outstanding service while complying with federal, state, and local laws, regulations, and company policies. If you're ready to take the next step in your career and lead a talented team, we want to hear from you!

Apply today and be part of the excitement at our casino!

** THE DAY-TO-DAY:
*** Manage Casino Cage, maintaining two-way dialogue with Casino, Finance departments, Marketing, F&B, Hotel, and Retail.
* Monitors all operational areas for efficiency and is responsible for ensuring the banks are balanced within the Cage at the end of the shift in accordance with departmental variance policy and reviews all the reports or forms accurately in compliance with Title 31.
* Manages and ensure the team is maintaining the highest level of S.H.O.W. guest service program to all guests, guest complaints and M life Rewards Member request and disputes are being resolved in a professional and timely manner. Supervises the delivery and measurement of guest service within assigned department(s) consistent with company’s core service standards and brand attributes.
* Supervise and support M life Rewards program, MyVegas rewards program, and M life Rewards Mastercard program;
Issue FREEPLAY, complimentary play coupons and adjust tier credits to guests upon request in accordance with outlined company policies and procedures.
* Has authority to manually adjust tiers for MVP, Mastercard, tier match, and ad hoc requests in accordance with outlined company policies and procedures.
* Manages the Human Resources responsibilities to include: create and maintain a work environment that promotes client service, teamwork, interview process, performance feedback, disciplinary action, individual recognition, mutual respect, and employee satisfaction ensuring training, and succession planning processes that encompass the Company’s diversity commitment.
* Proficient and will need to perform all Casino Cage banks and window function.
** THE IDEAL CANDIDATE:
*** Two years of prior relevant cage cashiering experience
* One year of prior relevant supervisory experience preferred
* Thorough knowledge and compliance of title 31 regulations preferred
* Able to work a varied shift to include weekends and holidays
** THE PERKS & BENEFITS:
*** Wellness incentive programs to help you stay healthy physically and mentally
* Health & Income Protection Benefits (For eligible employees)
* Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts
* Free meals in our employee dining room
* Free parking
* Various programs and networking opportunities to help you get promoted
* Volunteer opportunities to give back to the community
* Other various discounts with company partners such as travel, electronics, online shopping, and many more!
** VIEW

JOB DESCRIPTION:

** Are you ready to
** JOIN THE SHOW
** At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth.

Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture.  We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners.

We stay…