Sports and Entertainment Event Tech; part time

Job Summary

The Sports & Entertainment Technology Team provides support for the Detroit Red Wings, Detroit Tigers, Detroit Pistons (venue), and 313 Presents. This support spans multiple venues, including Pine Knob, Michigan Lottery Amphitheatre, Meadow Brook Amphitheatre, Fox Theatre, Comerica Park, and Little Caesars Arena, as well as campuses in Lakeland, Florida, and the Dominican Republic. The Event Support Technician plays a critical role in ensuring the success of live events and the daily venue, sports, and entertainment operations.

This role is responsible for pre‑event preparation, on‑site technical support during events, and post‑event follow‑up across a wide variety of event types. In addition to game day and every live event, this technician provides support to colleagues and their devices across Sports & Entertainment, both in‑person and remotely across other campuses. This role requires a dynamic, adaptable individual with a strong work ethic and a passion for live event environments, offering a unique opportunity to gain hands‑on experience across multiple IT specialties while contributing to the success of some of the region’s most iconic sports and entertainment experiences.

• On‑site support across all venues, events, and teams affiliated with Ilitch Sports & Entertainment
• Performing daily venue checklists and technology conversion tasks between sports and concert events
• Setup, support, and teardown of NBA‑required technology
• Maintaining daily venue checklists, system upkeep, and building conversion tasks
• Supporting project initiatives and venue technology upgrades
• Collaborating with IT and operational partners across sports, broadcast, and venue operations
• Supporting various venue technologies, applications, corporate users, and visiting guests
• Assisting with the seasonal opening and closing of the outdoor amphitheaters
• Interfacing with food & beverage IT partners to troubleshoot point‑of‑sale technology
• Performing venue technology conversions on a per‑show basis
• Working nights, weekends, and holidays as required
• Responding to service desk queue issues efficiently

• Monitoring incoming requests across multiple channels, including phones, Slack, Microsoft Teams, and the Service Now service desk
• Supporting deployment activities such as workstation setups, hardware rollouts, and technology refresh projects
• Performs other duties as assigned
• Perform emergency temporary repairs of ethernet cabling and other venue technology infrastructure

• Two years of higher education completed, or equivalent experience
• One year working in a technology support role, or higher education and certifications
• A+ and Net+ certifications or equivalent experience
• Excellent customer service skills
• Ability to troubleshoot network connectivity and communicate with network engineering teams to resolve issues
• Proficiency with Windows 10 & 11, macOS, and mobile OS (Android & iOS)
• Strong understanding of computer hardware and general signal flow in AV and IT functions
• Knowledge of computer peripherals and connector types
• Ability to troubleshoot issues independently and within a team support structure
• Ability to pull and terminate Ethernet cable as needed on a per‑show basis
• Operates with a sense of urgency and is self‑starting
• Strong work ethic and willingness to get the job done
• Ability to multi‑task and remain organized while monitoring multiple support channels and service desk tools

• Sports & Entertainment venue industry experience
• Event AV, broadcast, or live production technology experience or knowledge
• Experience working in live events, even non‑technical
• Networking fundamentals and OSI model familiarity

• Must be available and willing to work extended and irregular hours, including nights, weekends, and holidays
• Exposure to high noise levels
• Exposure to large crowds
• Frequent visual and auditory attention required
• Ability to lift up to 50lb
• Required to work at all venues within the state hired

Little Caesar Enterprises, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process if so requested.

This company participates in E‑Verify.