Associate Director, Patient Support Services

Department

104075 Global Market Access & HEOR

San Diego, USA
- Remote

At Travere Therapeutics, we recognize that our exceptional employees are vital to our success. We are a dedicated team focused on meeting the unique needs of rare patients. Our work is rewarding—both professionally and personally—because we are making a difference. We are passionate about what we do.

We are seeking talented individuals who will thrive in our collaborative, diverse, fast-paced environment and share in our mission—to identify, develop and deliver life-changing therapies to people living with rare disease. We stick by our values centered on patients, courage, community, and collaboration to pursue our vision of becoming a leading biopharmaceutical company dedicated to the delivery of innovation and hope to patients in the global rare disease community.

At Travere Therapeutics, we are in rare for life. We continue to courageously forge new paths as we move toward a common goal of elevating science and service for rare patients.

The Associate Director, Patient Support Services, is responsible for managing the operations of the patient support program, copay vendors, field team support and project management within Hub services. In addition, this individual will have the ability to multitask, prioritize, and manage shifting responsibilities in a dynamic, cross-functional teamwork environment. The ideal candidate will have a proven track record of program launch and innovation within Hub services centered around patient experience.

• Lead and manage the operations of the Hub program while supporting field-based roles with various stakeholders.
• Collaborate cross-functionally with internal stakeholders to strategize for delivering a best-in-industry patient experience through appropriate patient support programs, services, educational materials, and other tactics designed to assist with adherence and patient engagement.
• Monitor volume trends and ensure adequate staffing is available to meet all patient service objectives and goals.
• Manage project timeline/deliverables with all stakeholders while fostering collaboration and accountability.
• Act as a primary contact and subject matter expert for Hub services and program vendors serving as a resource to all stakeholders. Experience with copay support programs is required.
• Maintains a compliant, patient‑centric approach in all that we do.

• Bachelor's degree within Business, Healthcare, or Life Sciences discipline required. Equivalent combination of education and applicable job experience may be considered.
• A minimum of 8+ years' relevant experience within the pharmaceutical/healthcare industry in a variety of progressively responsible positions including at least 5+ years of Hub Services.
• Program management, vendor management, and experience in a leadership role are required.
• Specialty pharmaceutical, nephrology, rare disease, REMs, Clinical experience preferred.

• The ideal candidate will embody Travere's core values:
  Courage, Community Spirit, Patient Focus and Teamwork.
• Ability to work in a fast‑paced environment centered around improving the patient journey.
• Successful record of creating and leading complex project plans, timelines, budgets, and critical paths.
• Experience launching and supporting a Hub program(s) with multiple stakeholders.
• Strong professional experience in a similar role within the pharmaceutical industry, preferably small molecule pharmaceuticals.
• Well organized with the ability to multitask, prioritize, and manage shifting responsibilities in a dynamic, cross‑functional teamwork environment.
• Excellent collaboration skills with strong attention to detail and the ability to multi‑task and manage complexity.
• Strong interpersonal and organizational skills and excellent verbal and written communication skills are required.
• Ability to adapt to modification and changes to project plans, demonstrating flexibility to implement new strategies and tactics to…