Patient Access Liaison - Cardiovascular Medicine​/Detroit

Patient Access Liaison – Cardiovascular Medicine

Location:

Detroit, MI

Schedule:

Full-Time | Day Shift

The Patient Access Liaison plays a critical role in supporting Cardiovascular Medicine by owning and managing provider schedules across all sites of practice. This role is ideal for someone with strong medical scheduling experience who understands how accurate templates and proactive access management directly impact patient care and provider efficiency.

You will serve as the centralized scheduling resource for the cardiovascular service line, ensuring consistent, standardized scheduling practices while collaborating closely with Contact Center teams, RPO, clinics, and leadership.

• Own and manage the master schedule templates for the cardiovascular service line, including all schedule changes
• Act as the primary authority for provider scheduling, ensuring accuracy and consistency across all clinic locations
• Proactively monitor, manage, and report on outpatient clinic availability for all scheduled cardiovascular resources
• Serve as a central point of contact for patient access and scheduling for referring physicians, patients, and internal teams
• Collaborate with Contact Center and RPO teams to support efficient patient scheduling and access
• Ensure standardized scheduling protocols, processes, and procedures are followed across all sites
• Maintain consistent provider templates and master schedules to support operational efficiency and patient access

• High School or G.E.D. equivalent. Associates degree/ two years or more of college is preferred.
• A minimum of three (3) years of experience in a business office/healthcare environment including experience with scheduling appointments and schedule maintenance.
• Analytical ability required preparing physicians' schedules is preferred.
• Familiarity with computer applications in a PC and patient scheduling environment is required as well as the strong Microsoft office skills.

• Demonstrated experience in medical scheduling (required)
• Experience managing provider templates and clinic schedules across multiple locations preferred
• Strong understanding of patient access workflows in a healthcare or clinical environment
• Excellent attention to detail and ability to manage complex scheduling needs
• Strong communication and collaboration skills

• Work alongside a highly specialized Cardiovascular Medicine team
• Play a key role in improving patient access and care delivery
• Be part of a collaborative, fast-paced healthcare environment where your scheduling expertise truly matters

• Organization:
  Henry Ford Medical Group
• Department:
  Cardiovascular Medicine
• Shift: Day Job
• Union Code:
  Not Applicable