Medical Secretary Detroit

General Summary

Under direct supervision from a leader on the Leadership Salary Plan grade up to and including M07, provides medical operations support to appropriate clinical department(s) utilizing knowledge of medical terminology and procedures in a hospital, clinic or laboratory environment and conducts special projects as defined and assigned by department(s).

• Manages confidential information for the department.
• Screens and directs telephone calls, schedules appointments and greets visitors/patients.
• Coordinates Physician appointments and messages, relays messages to staff and Physicians and communicates with other departments as necessary.
• Uses knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
• Attends staff meetings and records minutes. Answers telephones and directs calls to appropriate staff. Receives and routes messages and documents to appropriate staff.
• Provides administrative support, such as budget preparation, record keeping and reporting.
• Maintains non-complex departmental record keeping and filing systems, including records related to personnel, payroll, attendance, work and purchase orders, and so forth.
• Receives and screens visitors and telephone calls, and notifies appropriate personnel or records messages. Responds to general inquiries concerning department/unit activities and operations by relating to established policies and procedures.
• Maintains department calendar. Schedules meetings and appointments. Makes routine travel or conference arrangements as necessary.
• Posts information to records and charts, maintains established files, and prepares various ad‑hoc reports according to directions from supervisor.
• Performs related general office duties, such as monitoring and ordering standard supplies, operating office copier, collating and assembling documents, accepting and delivering interdepartmental correspondence, and so forth.
• May be responsible for performing duties such as typing patient‑related documents, gathering information from patients to relate to physicians, maintaining patient files, and scheduling patient for surgery, tests and appointments.
• Performs other related duties as assigned or requested.

• Requires a high school diploma or G.E.D. equivalent.
• One (1) year of experience within a medical office setting preferred.
• Literacy and experience working with Microsoft Software Programs required.
• Previous experience scheduling appointments/maintaining calendars preferred.
• Interpersonal skills necessary in order to communicate effectively with callers and visitors, and provide information requiring ordinary courtesy and tact.
• Ability to distribute departmental mail and other materials.
• Familiarity with medical terminology.

• Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS’ Customer Service Policy.
• Must practice the customer skills as provided through on‑going training and in‑services. Must possess the following personal qualities:

Normal office environment with minimal exposure to noise, dust, or extreme temperatures.

• Organization:
  Henry Ford Medical Group
• Department:
  Ophthalmology
• Shift: Day Job
• Union Code:
  Not Applicable