Doula​/Community Health Worker

Pay range
– $17 to $25 per hour based on experience

Summary:

We are seeking an experienced and compassionate Doula/Community Health Worker to provide emotional and physical support to expectant mothers and their families. The Doula assists mothers through learning about a person’s birth preferences during prenatal consultations, advocating for clients during and after labor and delivery and assisting with newborn care following births. This role also provides educational support to expecting parents, as well as assistance with breastfeeding and caring for a newborn.

• Creating birthing plans that outline the delivery room’s environment or home birth setting, who will be present and whether clients want pain relievers
• Assisting with preparations for the child’s arrival, such as setting up the nursery or running errands
• During labor support, the doula will provide physical, emotional, and informational support to birthing individuals and their family until the client gives birth and is recovering
• Acting as an advocate for clients to ensure medical providers adhere to their wishes
• Providing advice about nursing and assisting with childcare during the early postpartum period Staying up-to-date with the latest research on childbirth, prenatal care and infant growth and development.
• Provide need support for Providers while in Clinic. Act as a bridge between the client and medical staff, ensuring the client's voice is heard and that they have the information needed to make informed decisions.
• Actively collaborate with other members of the primary care team including Care Managers, Support Staff and PCPs.
• Address Social Determinants of Health (SDOH) issues identified during patient contacts and eliminate barriers to care as appropriate.

• Document all outreach attempts in the EMR provided documentation tool and provide results monthly to allow for aggregate reporting to Health Plans.
• Provide direct education or engagement with contacted patients or connect to other resources for education as appropriate based upon initial assessment. Typical engagement would include education on appropriate use of health services, assisting with federal, state and local programs that provide or financially support the provision of medical, social, educational, housing, or other related services, and addressing identified factors affecting health (e.g., social, housing, educational).
• Assist the Health Center in maintaining its assigned patient panels with covered Health Plans including helping patients change their primary care provider and helping patient sign up for insurance through the appropriate insurance portals.

• Schedule a primary care appointment to include helping the patient clear common barriers to care as needed or update Health Plan records to reflect patient actual PCP.
• Coordinate a graduated intensity outreach program to engage patient in care. Share information as needed about the Health Center and its services and what they can expect in their first visit. Ensure documentation of outreach attempts follows EMR workflow to allow for patient reassignment by Health Plan at appropriate point.
• Contact at least 25% of patients weekly who are deemed to be at high risk by a stratification methodology and engage the individual in care management and coordination services/programming provider by the Health Center.
• Attempt to contact identified patients in need of completion of a Healthy Michigan Plan Health Risk Assessment.
• Assist contacted members with completion of assessment and address triggered interventions.

• Contact assigned Health Plan members identified as either high or inappropriate utilizers of the emergency department and encourage engagement with PCP.
• Provide education and resources to these members along with encouragement to contact PCP any time they believe they need urgent services to provide the opportunity to address need through Health Center services.
• Address identified barriers to care that led to the utilization of ED rather than Primary Care services.

• Utilize individual and EMR…