Community Health Worker - Washtenaw

HAP Care Source is a joint venture between Health Alliance Plan (HAP) a Michigan-based health plan that provides health coverage to individuals and companies of all sizes, and Care Source a nationally recognized managed care organization with more than 2 million members. HAP Care Source extends and enhances the mission-based legacies of two trusted, midwestern nonprofit organizations - offering comprehensive health coverage, access to physicians and quality care with compassion.

The joint venture enables HAP Care Source to provide more Michiganders access to award-winning products, services and an expanded provider network and to expand services to Medicaid-eligible individuals in the Lower Peninsula.

The Community Health Worker participates as a member of the inter-disciplinary care team (ICT) to coordinate care for members.

• Engage with the member in a variety of settings to establish an effective, professional relationship. Settings for engagement include but are not limited to; hospital, provider office, community agency, member's home, telephonic or electronic communication
• Accompany members to appointments and other social service encounters when necessary
• Coordinate logistics to support members' care plan goals and interventions - reminders, transportation, and childcare arrangements
• Verify eligibility, previous enrollment history, demographics and current health status of each member
• Contribute to assessments by gathering information from the member, family, providers and other stakeholders
• Contribute to the development and implementation of the individualized care plan based on member's needs and preferences, reporting information to the Case Manager
• Assist with identifying and managing barriers to achievement of care plan goals
• Assist with empowering the member to manage and improve their health, wellness, safety, adaptation, and self-care through effective care coordination
• Assist with the provision of health education and wellness materials as directed by the Case Manager(s) or Team Lead
• Evaluate member satisfaction through open communication and monitoring of concerns or issues
• Maintain appropriate documentation within protocols and guidelines of the Care Management program
• Looks for ways to improve the process to make the members' experience with Care Source easier and shares with leadership to make it a standard, repeatable process
• Regular travel to conduct member, provider and community based visits as needed to ensure effective administration of the program
• Perform any other job duties as requested

• High School Diploma or General Education Diploma (GED), is required
• Minimum of two (2) years of experience in either volunteer or paid position working in community settings with at risk populations providing coordination of services is preferred

• Proficient with Microsoft Office, including Outlook, Word and Excel
• Sensitivity to and experience working within different cultures
• Good interpersonal skills
• Ability to work independently and within a team environment
• Ability to identify problems and opportunities and communicate to management
• Developing knowledge of local, state & federal healthcare laws and regulations & all company policies regarding case management practices
• Demonstrate compassion, support and collaboration with members and families
• Self-motivated and inquisitive
• Comfort with asking pertinent questions
• Ability to work in a fast-paced environment
• Ability to demonstrate and promote ethical conduct
• Ability to develop positive relationships with all stakeholders
• Awareness of community & state support resources
• Organized , detail-oriented and conflict resolution skills
• Ability to keep composure and professionalism during times of high emotional stress
• Ability to maintain confidentiality and act in the company's best interest
• Proven track record of demonstrating empathy and compassion for individuals
• Proven track record for improving processes to make things easier for those you have served

• Community Health Worker Certification, or equivalent approved training program, is preferred
• Must have…