Spa Concierge Woodhouse Spa

Job Description

What We Are Looking For:

Our client is seeking a self-starting Spa Concierge responsible for welcoming guests, preparing them for services, ensuring their comfort and relaxation through guest amenities, and proper guest flow through the spa on a daily basis.

What You Will Be Doing:

• Answer phones;
  Greet and welcome each guest who enters the spa
• Provide beverages, neck buddies, and other amenities to the guests
• Prepare the guests for services by assisting them to the dressing room, getting them a robe, and explaining the flow procedure
• Provide guests with necessary paperwork for applicable services
• Schedule appointments using management software
• Maintain organization of changing lounges, quite room, service areas, etc.
• Confirm appointments daily for the next business day
• Prepare and of sale gift card;
  Recommend and sale of retail products
• Ensure proper lighting, music, cleanliness, and aromatherapy as set forth in the Ambiance Standards;
  Prepare guest folders and work tickets
• File complete guest folders;
  Assist Coordinator with duties
• Ensure laundry services are completed daily
• Protect the WOODHOUSE brand;
  Assist in the marketing and promoting of spa
• Abide by the protocols set forth by THE WOODHOUSE SPAS CORPORATION