Housekeeping Assistant

Job Title: Housekeeping Assistant

Department: Housekeeping

Reporting To: Housekeeping Manager

Primary

Job Purpose:

An exciting opportunity has arisen for a Housekeeping Assistant to join the resort on a seasonal basis. Reporting to the Housekeeping Manager, and working as part of a small team, the successful candidate will have a flexible approach to work and will perform a variety of cleaning tasks across the resort, to ensure the highest standards of cleanliness are maintained. Candidates will work well under pressure to ensure tasks are completed on time with a commitment to providing the best guest experience at all times.

Primary

Job Purpose:

An exciting opportunity has arisen for a Housekeeping Assistant to join the resort on a seasonal basis. Reporting to the Housekeeping Manager, and working as part of a small team, the successful candidate will have a flexible approach to work and will perform a variety of cleaning tasks across the resort, to ensure the highest standards of cleanliness are maintained. Candidates will work well under pressure to ensure tasks are completed on time with a commitment to providing the best guest experience at all times.

Roles and Responsibilities:

• To be responsible for the cleanliness throughout the hotel and guest bedrooms, corridors and public areas including back of house areas

• Enter and prepare the room for cleaning i.e. stripping beds, emptying bins, collecting dirty bathroom towels.

• Ensure that cleaning is to the company standards

• Replenish guest amenities as and when required

• Respond to any guest requests

• Report any maintenance issues within the rooms

• Replenish work trolleys and clean linen on a daily basis

• Ensure cleaning is consistent in every room

• Working quickly and efficiently so guests’ rooms are ready on time for arrival

• Maintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.

• Follow all company policies and procedures outlined in the Employee Handbook including any department specific procedures such as left luggage policy.

• Be aware of and follow all Health and Safety procedures

Key Skills

• Good team work and can work well alone

• Thrives on routine daily tasks

• Ability to work to deadlines

• Positive ‘can do’ attitude

• High standards of presentation, organisation and cleanliness

• Great attention to detail

• Polite

• Reliable and can work under pressure

All staff Key Performance Measures

Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.

• To focus on the guest experience at all times and continually strive to delight time after time

• To see each guest as part of a long-term relationship not a onetime event

• To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.

• To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with

• To encourage our team to contribute to excellent working conditions for all

• To gain a reputation for delivering financial performance and being consumed and enthralled about business.

Benefits

LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:

• Discounts across the resort, including family and friends

• Free onsite parking

• Progression and career development opportunities.

• Pension Scheme

• Free staff meals

• Free gym membership

• Access to wellness programmes

• Share of Resort’s service charges on monthly basis

• Extra days holiday after 2 years

Skills required

• Ability to work to deadlines

• High standards of presentation, organisation and cleanliness

• Great attention to detail

• Reliable and able to work under pressure.

• Able to work as a team or alone

• Able to follow instruction

• Ability to read instructions

• Flexible approach to work

Attitude

• Polite

• Helpful to guests requiring assistance

• High standard of personal appearance

• Respectful

LQ is a family run, collection of quality destination led Hotel Resorts.

• Willingness to undertake further training.
• Housekeeping
• Cleaning

• Basic training in Health and Safety including COSHH (Control of Substances Hazardous to Health)
• Manual Handling
• Knowledge of hotels and housekeeping.
• Working in the hospitality industry