Information Technology Support Technician

We are seeking a Field-Based Desktop Support Technician to provide IT support across multiple healthcare affiliate sites. The role requires a proactive and customer-focused professional who can troubleshoot technical issues efficiently and support a variety of IT infrastructure components. The successful candidate will have MSP experience or a background in Healthcare IT support
. Basic networking knowledge, including familiarity with Meraki APs
, is a plus.

• Deliver onsite desktop and network support to various affiliate locations.
• Diagnose and resolve technical issues related to Windows desktops, servers, switches, and firewalls
  .
• Maintain and manage Active Directory (AD), Group Policy (GPO), and basic server configurations
  .
• Provide hands-on troubleshooting for Meraki APs and other network infrastructure
  .
• Collaborate with internal IT teams to ensure optimal system performance.
• Maintain compliance with HIPAA regulations and best practices in healthcare IT environments
  .
• Travel to affiliate sites across Pennsylvania and New York as needed.

• 2-3 years of experience in Desktop Support, Field Support, or MSP Service Desk roles
  .
• Strong knowledge of Windows Server 2016/2019/2022
  .
• Experience with Active Directory, Group Policy, and Office 365
  .
• Familiarity with networking fundamentals (firewall setup, wireless APs, and switch management).
• Ability to work independently in a field-based role
  .
• Strong customer service and communication skills
  .
• Certifications such as CompTIA A+, Network+, or CCNA (preferred but not required).
• Valid driver’s license and reliable transportation
  .

• Background in MSP environments or Healthcare IT support
  .
• Understanding of HIPAA compliance would be nice to have
  .