System Administrator

JOB SUMMARY

SEEL is seeking a dedicated Systems Administrator to oversee and maintain the company’s IT infrastructure. In this role, you will be responsible for ensuring the reliable delivery of IT systems and providing responsive, high-quality support to SEEL staff and users. This position is key to maintaining smooth daily operations and supporting our technology-driven environment.

DUTIES AND RESPONSIBILITIES

System & Network Oversight

• Oversee maintenance of all SEEL desktop, laptop, server, and networking systems

• Manage updates, configurations, and integrations for the Microsoft 365 (O365) platform

• Provide initial and ongoing support for network security practices

• Install, configure, and test new software and hardware

• Install software patches, updates, and system upgrades

• Install and maintain new, replacement, or upgraded hardware

IT Support & User Services

• Act as the primary point of contact for infrastructure-related issues

• Respond to IT support requests via phone, email, and work order system

• Provide technical training and support to end users

• Resolve desktop and laptop issues, including occasional off-hours support

• Follow standard operational procedures for system support

• Document, track, and monitor the performance of client systems

Procurement & Vendor Relations

• Perform purchasing duties for IT infrastructure, following SEEL's procurement procedures

• Provide input during the annual IT budgeting process

• Act as the secondary contact for external IT vendors and service providers

• Develop specifications, research products, and recommend new technology acquisitions

QUALIFICATIONS

Education & Experience

• Associate's degree with 3+ years of relevant IT experience

• Experience working in multi-user, multi-site desktop/laptop environments

• Minimum 2 years of experience with LAN/WAN networks, including Cisco and Forti Gate firewalls, routers, and switches

• Experience working with highly available and redundant network environments

Technical Skills

• Strong working knowledge of Windows OS versions and Microsoft Office Suites (2000, 2003, 2007)

• Proficient in Microsoft 365 and Exchange Online

• Skilled in supporting local and network printers

• Familiarity with remote access tools such as VPN, dial-up, and cellular connections

• Experience with client support, including software installations and troubleshooting

• Comfortable working with server and networking equipment, including SAN, VLANs, switches, routers, Wi-Fi, and Exchange servers

• Experience applying OS patches, upgrades, and configuring/administering IT services

• Capable of installing, rebuilding, and configuring servers, storage, and peripherals to meet operational needs

• Conduct daily system and security monitoring to ensure system integrity and identify potential intrusions

• Perform daily backup operations, including media handling, off-site rotation, and recovery procedures

Professional Competencies

• Demonstrated ability to communicate effectively, both verbally and in writing

• Excellent customer service skills; consistently sets a high standard for service

• Ability to build and maintain
  strong working relationships with colleagues, vendors, and users

• Viewed as a subject matter expert in infrastructure by peers and staff

• Experience negotiating cost-effective agreements with IT and facilities vendors

• Familiarity with the ITIL framework is a plus

Certifications (Preferred)

• Microsoft Certified Professional (MCP)

• CompTIA A+

• CompTIA Network+

• Other applicable industry certifications