CYARA Tester

Responsibilities

• Minimum 4 years of experience in contact center related technologies and experience in testing any IVR platform (manual and Cyara).
• Design, develop, execute and maintain automated test scripts for the IVR system.
• Verify and validate performance and reliability of the IVR system.
• Good understanding of Cyara Velocity, Cruncher and Pulse modules.
• Develop and document test plans.
• Work closely with the development team to ensure defects are closed in a timely manner.
• Strong analytical, problem-solving and troubleshooting skills.
• Excellent communication skills and should work directly with customers/vendors.
• Develop, maintain, and execute Cyara automated test scripts.
• Build automated suites for regression, smoke, and functional testing.
• Validate IVR behavior, call routing, prompts, error flows, DTMF/ASR/TTS.
• Analyze Cyara reports and troubleshoot failures.
• Validate call recording triggers across CXone and Genesys Cloud; identify call drops, latency, IVR delay, queue buildup, system bottlenecks.
• Load & performance testing. Use Cyara or external tools to generate high-volume call simulations.
• Experience in voice load testing using tools like Cyara, Hammer, or custom call generators.
• Ability to simulate concurrent calls and track system performance.
• Prepare test scenarios, test cases, and reusable scripts.
• Perform end-to-end customer journey testing for voice & digital channels.
• IVR platform testing by Cyara and Python/JavaScript for test automation.
• Good understanding of Software Testing Lifecycle (STLC).
• Knowledge of contact center platforms: NICE CXone, Genesys, Cisco UCCE / UCCX.

• Bachelor of Computer Science (as listed).

Salary Range: $85,000-$95,000 per year.