IT Coordinator

The IT Coordinator plays a key role in supporting the organization’s IT Department by managing IT assets, coordinating IT-related administrative tasks, and ensuring a smooth onboarding process for new hires. This role requires strong organizational and problem-solving skills, as well as a basic understanding of IT systems, troubleshooting, and end‑user support.

• Process new hire IT requests, including Help Desk tickets, equipment setup, and desk phone configuration.
• Manage and maintain IT asset inventory, including hardware, accessories, and software licenses.
• Monitor, assign, and escalate Help Desk tickets as needed to ensure timely resolution. Track ticket status and follow up to confirm issue resolution.
• Install and update software, drivers, and security patches on company devices, including workstations, laptops, and mobile devices, following IT security protocols.
• Manage building key fob access and update Active Directory with user and computer details.
• Maintain company cellphone roster and process IT accessory supply orders.
• Provide first‑level support via Help Desk calls, emails, and walk‑ins by assisting with basic IT issues and escalating technical problems as needed.
• Assist with job site IT setup and basic troubleshooting as needed.
• Maintain up‑to‑date IT documentation, including asset logs, software license records, and troubleshooting guides for common IT issues.
• Perform other duties as assigned by the IT Director.

• High School Education or equivalent.
• Proficiency in Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Strong organizational skills and ability to prioritize multiple tasks in a fast‑paced environment.
• Strong attention to detail and ability to document IT‑related tasks accurately.
• Basic customer service skills to communicate IT solutions effectively to non‑technical users.
• Ability to work both independently and collaboratively within a team.

Motor City Electric Co. complies with all applicable laws requiring equal employment opportunities to all qualified individuals in its recruitment, hiring, and employment practices. As part of this policy, MCE will not discriminate on the grounds of race, religion, gender, national origin, age, height, weight, marital status, disability, or other factors as proscribed by applicable law. This policy applies to all employment practices including recruiting, hiring, pay rates, promotions, and other terms and conditions of employment and termination.