Desktop Support Specialist

Overview: Seeking a Desktop Support Specialist with 1+ years of hands‑on technical support experience to troubleshoot hardware, software, AV, and networking issues in an onsite environment, including high‑touch support for executive users.

Must Haves / Mandatory

• 1+ years in a hands-on technical support role
• Proficiency with Windows OS, O365, Active Directory, and Exchange
• Experience troubleshooting PC hardware, AV equipment, and conferencing tools (Zoom/Web Ex)
• Strong end‑user support across desktop, mobile, email, and phone
• Ability to work onsite and deliver executive‑level "white glove" service

Nice to Have / Preferred

• Prior work with ITSM / ticketing systems
• Networking fundamentals knowledge

Qualifications

• Extensive background delivering end-user support across desktops, mobile devices, email systems, and phone environments, with strong diagnostic and problem‑solving capabilities.
• Skilled in troubleshooting PC hardware, AV equipment, and remote conferencing platforms such as Zoom and Web Ex.
• Strong technical proficiency with Windows OS, Active Directory, Exchange, and O365 administration and troubleshooting.
• Demonstrated ability to manage multiple priorities, communicate clearly, and maintain high service standards in fast-paced support settings.

Responsibilities

• Serve as the primary point of contact for software, hardware, and networking issues while delivering high-quality end‑user support.
• Provide elevated "white glove" service for executive-level personnel and ensure timely, accurate issue resolution.
• Diagnose, troubleshoot, and resolve technical issues, escalating to specialized teams when appropriate.
• Document all support requests thoroughly in the ticketing system and track incidents through resolution or escalation.
• Prioritize workload effectively, exercising sound judgment while managing multiple concurrent tasks.

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting.

The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

Additional disclaimer:

Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied.

Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.