Data Center Computer Operator

Company:
Blue Cross Blue Shield of Michigan

Industry:
Health Insurance and Health Care

Level:
Non-Manager

Job Family:
Computer Operations

Compensation:
Competitive Total Compensation Package

When you think of Blue Cross Blue Shield of Michigan for health insurance, you can know you’re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.

• Plans for employers and individuals that meet today’s needs, budgets and lifestyle
• The largest network of doctors and hospitals in the state
• Lower health care costs Higher quality health care
• Grants and programs that promote better health throughout Michigan

Mission: We commit to being our members’ trusted partner by providing affordable, innovative products that improve their care and health.

Under general supervision, operates and controls all computing equipment relative to infrastructure and application processing.

• Perform system health checks, including server health check reporting, virus/malware threat monitoring, and holiday call center testing for open/closed statuses.
• Perform monitoring, triage and escalation of issues to appropriate IT departments or owners for resolution analysis.
• Perform other related duties as required.
• Controls application processing across all platforms adhering to production schedules.
• Reruns and restarts production to ensure timely service levels and operating levels of agreement are met.
• Update metrics as required for real time and production batch.
• Analysis of production control procedures to ensure compliance of timely batch processing.
• Monitoring and escalation of all batch processing, using CA-7 ABEND resolution, JCL overrides, observing queues for late or abended job status.
• Monitor distributed batch systems using Tivoli Workload Scheduler to identify late or abended status and elevate as necessary.
• Develops and reviews Knowledge Management documentation for accuracy, may participate in training peers on all operational functions with the direction of supervision.
• Updates processing logs and audit trails and keeps records of utilization.
• Participates in disaster recovery to execute all OCC/Operator functions and operates computers and peripheral equipment as required at the Business Recovery site.
• Respond to Priority 1 and 2 incidents as required; duties include v-text alert communications, updating system alerts, participate in or assist to open conference calls for resolution analysis.
• Field phone calls, generate questions and emails supplied by support teams.
• Create, update, resolve all incidents via the corporate Incident Management Tool and take corrective action as defined in operating procedures.

Knowledge

• Working knowledge of enterprise hardware, software, operating systems and peripherals.
• Working knowledge of operators' functions within MVS, JES2, CA-7, OMEGAMON, OMEGAVIEW, Tivoli Workload Scheduler, AIX, Connect Direct, Windows, TSO and EOS.
• Working knowledge of IBM JCL/coding, cataloged procedures, SMS files, batch job restart methods and overrides.
• Working knowledge of batch submission, processing restrictions, scheduling techniques and alerts and monitors.
• Working knowledge of using reference manuals to diagnose error codes in operating systems and business application and taking the recommended corrective action to resolve errors.
• General knowledge of business continuity dependencies and recovery procedures for operating systems and application backups and restores.

Skills

• Strong analytical and communication skills needed to create instructions, respond to inquiries, and help Desk Skills relay instructions to others.
• Other related skills and/or abilities may be required to perform this job.

Education

• High school graduate or GED equivalent is required.

Experience

• Two (2) years college experience or four (4) years equivalent work experience in Information Technology on mainframe and client server platforms.

Legal Disclaimer: EEO Statement:
All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.