EDiscovery Program Manager; Top Secret Clearance Required

Job Description
eDiscovery Program Manager

Employment Type:

Full-Time, Executive-Level

Department:
Legal

CGS is seeking a dedicated eDiscovery Program Manager to join a fast‑paced and hard‑working team to assist with any legal accounts. As an eDiscovery Program Manager, you will play a key role in supporting various aspects of the company's portfolio. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting‑edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others.

Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

• Provide Discovery Program contractor staff management support, overseeing all administrative logistical support for the contract and coordinating all administrative activities associated with the arrival of new contract staff with the appropriate FBI security, IT, and other administrative units.
• Notify the Government of schedule changes, work assignments and coverage, documenting daily tasks and work location changes.
• Ensure daily time entry is recorded by all contract staff.
• Mentor and assist new team members to perform daily tasks and promptly address performance or personnel issues that arise within the contracted staff.
• Manage client expectations and deliverables and clearly and timely communicate with clients.
• Initiate process improvement initiatives and facilitate communication, planning, recommendations, and resource management across internal and external stakeholders.
• Provide technical and eDiscovery subject matter expertise to support the full life cycle management of the resources assigned to the program and contract.
• Participate in teleconferences or meetings to review, educate, and support program objectives.
• Assist in managing the Legal Clerical mailbox and tasks, and develop and track clerical and IT project schedules, milestones, and deliverables.
• Assist with providing information sought by client that are relevant to support Change Requests and Contract Modifications.
• Oversee and monitor all scheduled system maintenances, review system and application logs and related reports to verify completion of scheduled jobs such as backups, and review and report technical assessments to include required tasks, estimated time frames, and effort for any scope project.
• Oversee and monitor Veritas eDiscovery version 10 or industry‑recognized review platform processes, Microsoft Exchange 2019 and 2022 administration, Microsoft Windows server 2016/2019/2022 administration, performance of DNS, WINS, DHCP, and LDAP compliant directories, and Discovery’s IT infrastructure, cloud technologies (Microsoft Azure/Amazon AWS) and network architecture.
• Ensure compliance with contract terms and conditions; collaborate with the COR to define and execute all reports and other deliverables; maintain operational coverage for all critical areas to meet 24 hours, 7 days a week, 365‑day requirements.
• Formulate and enforce work standards; assign contractor schedules.
• Present and communicate instructions, and in writing reports or documents that convey the findings/results of analysis to non‑technical audiences.
• Provide cost and staffing estimates relative to the completion of existing tasks and possible additions of future tasks; plan, organize, direct and support all activities identified in the contract.
• Monitor employee performance and productivity; develop and implement training programs and remedial actions as necessary; review work discrepancies.
• Prepare, review and submit required reports and communicate policies, purpose and goals of the organization to subordinates; resolve problems, issues or conflicts as required.
• Prioritize tasks and assignments to contractor workforce based on Government’s direction and best practices.

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial…