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Installation Service Technician: Escalation Specialist
Job in
Detroit, Wayne County, Michigan, 48228, USA
Listed on 2026-02-21
Listing for:
Total System Services
Full Time
position Listed on 2026-02-21
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Employer Industry: Payment Technology Solutions
Why consider this job opportunity:- Opportunity for career advancement and growth within a leading payment technology company
- Competitive salary with potential for bonuses
- Supportive and collaborative work environment
- Chance to work on innovative technology solutions for the food service industry
- Occasional remote training opportunities for enterprise customers
- Travel opportunities across various locations, enhancing professional experience
- On-site implementation of food service technology solutions for clients
- Configure software platform solutions for installation, including item and menu building
- Diagnose hardware, software, and configuration issues to ensure smooth operation
Provide remote training and support to enterprise customers - Maintain and improve documentation related to installation and support procedures
- Minimum 3 years of IT experience
- Must be a U.S. citizen or permanent resident
- Ability to travel 75%-100% of each month
- Proficiency in Microsoft Office Suite
- Strong leadership, organizational, and interpersonal skills
- Experience with USB peripheral installation and troubleshooting
- Familiarity with networking (physical and logical) and database understanding
- Knowledge of graphic design and file formats
- Experience with remote access software and support
- Excitement about technology products and solutions
#Payment Technology #ITJobs #Career Growth #Remote Training #Food service Technology
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