Information Technology Architect
Listed on 2026-02-28
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IT/Tech
IT Project Manager, IT Support, IT Consultant, IT Business Analyst
We’re seeking a Senior Manager to lead an enterprise Service Now team within one of the world’s leading technology and semiconductor innovation companies. This organization powers the global electronics ecosystem — from smartphones and EVs to smart factories and AI infrastructure — by building the advanced systems and solutions that make next-generation devices possible. With a deep focus on innovation, the company reinvests its revenue into research and development, offering an environment that thrives on tackling complex, meaningful challenges.
As the Sr. Manager of the Service Now Team, you’ll lead a talented group of developers, administrators, and analysts responsible for scaling and optimizing the Service Now platform across a global organization. This is a hands-on leadership role — ideal for someone who combines technical depth, strategic vision, and people leadership to drive digital transformation.
What You’ll Do
- Provide technical direction and architectural leadership across core Service Now modules, including ITSM, CMDB, CSM, and Security Incident Response.
- Lead complex Service Now projects — integrations, upgrades, and custom app development — ensuring best practices and platform stability.
- Oversee CMDB strategy, data governance, and accuracy, driving reliable IT asset visibility and compliance with ITIL processes.
- Manage and mentor a diverse, high-performing team, fostering professional growth and a culture of innovation.
- Ensure operational excellence across Service Now administration, support, and service delivery — maintaining SLAs and optimizing user experience.
- Partner with IT and business leaders to shape the Service Now roadmap, define KPIs, and demonstrate business value through analytics and dashboards.
What You Bring
- 8+ years of Service Now experience, including 3+ years in a leadership or management capacity.
- Strong understanding of CMDB design and governance, configuration management, and ITIL-based service operations.
- Experience in global or enterprise-scale environments, balancing strategy with execution.
- Excellent communication, coaching, and stakeholder management skills.
Qualifications & Certifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Service Now Certified System Administrator (CSA) – required.
- ITIL Foundations Certification – preferred.
If you’re ready to lead a global Service Now team in a company shaping the future of technology, we’d love to hear from you.
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