Manager - Software Engineering

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work‑life balance and diversity and inclusion.

From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule:

Ally designates roles as (1) fully on‑site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

At Ally, you get a startup feel, but experience the benefits of a company that has worked out the kinks and is fulfilling its purpose. We are always evolving and see that as a good thing. From owning our work to seeing its impact in the real world, our team is relentless in finding new ways technology can help make experiences better and help people.

We are problem solvers, we value diverse thinking, we support one another, and we challenge ourselves to think bigger in the journey to deliver customer‑obsessed tech solutions. To read more about what our tech team does, be sure to visit our tech blog h.

Responsible for managing the results of software development teams, to ensure software solutions are built according to company standards and are compliant with business requirements. Reviews and evaluates the performance of the development teams and of the individuals on the teams. Ultimately accountable for project deliverables, budgets, schedules and quality. Serves as the primary interface with IT and business partners on software development projects.

This position will report to a Director of Software Development and may have responsibility for directly managing one or more development resources.

The ideal candidate will possess technical leadership experience on the Salesforce Service cloud platform and is passionate about delivering quality user experience to millions of Ally customers across delivery channels and lines of business. Candidates should have experience working in the Customer Care/Contact Center space and possess attention to detail and a track record of flawless execution.

At this time, Ally will not sponsor a new applicant for employment authorization for this position.

This position will be the team champion for all Salesforce implementations and participate/lead the modernization of customer care platforms through automation, agentic AI, workflow optimization and integration. The tech lead will also support the rollout of additional Salesforce products like – FSC, Data Cloud, Agentforce, etc. In addition, the manager will -

• Partner with business, UX design and back‑end API teams to stand up contact center capabilities across delivery channels of voice, chat, SMS, and push notifications
• Guide development teams to review business requirements, design documents, test plans/test cases
• Partner with architecture and external development teams to design technical solutions
• Lead the development and deployment of new features with your team
• Recommend optimizations for improved efficiency and speed to market for new alerting capabilities
• Enforce performance & code quality standards through peer code reviews and automated testing
• Assist with hiring, onboarding and mentoring of new developers for your team

• 7+ years of relevant experience or equivalent combination of education and experience
• High School Diploma or GED equivalent

• 5+ years of Salesforce experience
• Bachelor's degree in Computer Science, Software Engineering,…