IT ANALYST - Plant Help Desk

We’re proud of our Tier 1 supplier legacy for manufacturing propulsion-agnostic, structural automotive components, and assemblies around the globe.

To help us drive excellence, you’ll get to:

• Provides technical assistance for users in the organization. Responds to inquiries, evaluates, and resolves issues relating to IT equipment and applications. Responsible for technical support of hardware, operating systems, applications, and networks
• Responsible for fielding incoming support requests to ensure courteous, timely, and effective resolution of customer issues and building rapport and eliciting problem details from customers.
• Performs analysis, diagnosis, and resolution of complex technology issues, and recommends and implements corrective solutions and identifies continuous improvement opportunities.
• Responsible for recording, tracking, and documenting requests, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Provide on-site support for multiple locations.
• Identify and learn appropriate software and hardware used and supported by the organization.

Required experience:

• Associate’s degree (information systems or computer science) or equivalent experience.
• Minimum of 5 years of professional experience in the IT field
• Ability to travel up to 25% of the time
• High level of integrity required due to the sensitive nature of responsibilities.
• Strong understanding of the value of excellent customer service and service delivery.