Business Applications Analyst

About Bedrock

Bedrock is an award-winning real estate developer focused on comprehensive city building initiatives in Detroit and Cleveland. Its work includes creating iconic cityscapes, rehabilitating historic properties, and making space for the community—all with the philosophy to operate for more than profit.

Since 2011, Bedrock has invested and committed more than $7.5 billion to develop and restore more than 140 properties, totaling over 21 million square feet of office, retail, residential, hospitality, industrial, data centers and parking. In 2024, Bedrock was named one of the world’s Most Innovative Companies by Fast Company.

For additional information about Bedrock, please visit  or connect with us on Facebook, Instagram, Linked In and X.

The Business Analyst, Applications, internally titled Analyst, Applications, serves as a key technology partner to the organization, supporting and optimizing core business applications with a primary emphasis on Salesforce and the Microsoft ecosystem (including SharePoint, Power Apps, and related Power Platform tools). Reporting to the Director of Applications, this role is responsible for gathering and documenting business and technical requirements, managing recurring support issues, and providing Tier 2 application support escalating to software vendors as needed.

The Analyst helps ensure that all technology solutions—especially Salesforce and Microsoft tools—are aligned, scalable, and optimized to support business processes and organizational goals.

• Enhances, configures, and administers Salesforce and integrated platforms, such as Azure and Box, while also contributing to Microsoft-based workflows, automation, and collaboration solutions. Additional application support may include systems like Yardi Voyager, Construction Manager, and Forecast Manager.
• Partners closely with peers across the Applications team to drive system improvements, support project execution, develop product roadmaps, and contribute to training, documentation, and governance.
• Responds to daily user requests, issues, and assignments related to Salesforce, SharePoint, Power Apps, and other supported applications; document progress and resolutions in the company ticketing and project management systems in coordination with the IT Helpdesk.
• Administers user setup, security, and configuration across Salesforce and Microsoft tools, including provisioning users, managing permission sets, profiles, roles, groups, and access controls.
• Provide regular, clear status updates regarding workload, project timelines, priorities, risks, and escalations.
• Gather, document, and analyze business and technical requirements, translating them into solution designs for Salesforce, SharePoint sites/libraries, Power Apps, Power Automate flows, and other business applications.
• Serve as the liaison with application vendors (Salesforce, Microsoft, and other integrated platforms), coordinating system configuration, security, upgrades, change management, outages, and troubleshooting escalations.
• Develop, maintain, and update documentation including how‑to guides, configuration references, process documentation, and training materials; contribute to shared knowledge bases.
• Collaborate throughout the project lifecycle using standard tools for tracking requirements, managing tasks, participating in QA testing, and coordinating with business stakeholders and technical teams.
• Provide support for a wide range of users with varying technical abilities, delivering excellent customer service in person, via remote support, phone, and email.
• Translate user needs into scalable technical solutions, using both Salesforce configuration tools and Microsoft Power Platform capabilities. Work in team settings to make decisions, manage priority changes, and address urgent incidents.
• Design, test, and implement modifications and enhancements to Salesforce, SharePoint, Power Apps, and integrated systems; perform regression testing and validation to ensure applications function properly after updates.
• Configure core Salesforce functionality, including flows, fields, lightning pages, record types, custom…