IT Analyst - Part Time

Ascent Cloud was founded to help revenue teams turn planning, execution, and performance into one connected system. The platform brings together Territory Planner, Geopointe, and Level Eleven to help organizations design better territories, improve field execution, and drive consistent sales performance. Ascent Cloud supports revenue leaders, Rev Ops teams, and frontline managers with tools built for real operational complexity.

Headquartered in Detroit, Ascent Cloud works with organizations of all sizes, including large and complex sales teams. The company focuses on solving practical problems that sales organizations face every day, with an emphasis on clarity, trust, and measurable impact. Everything we build is designed to help teams operate with greater confidence, visibility, and alignment.

• Competitive compensation:
  Market‑aligned salary designed to reward impact and experience.
• Health coverage:
  Medical, dental, and vision benefits for you and your family.
• 401(k) with profit sharing:
  Save for the future with a plan that shares in company success.
• Two offices:
  Work from our Detroit or Petaluma offices.

Position: IT Analyst - Part Time

Location: Detroit, MI

• Provide Tier 1 and Tier 2 internal support of hardware and software.
• Troubleshoot issues to identify and resolve root causes.
• Track and deploy Mac Books and other IT hardware according to IT policies.
• Assist with setup, configuration, repair, and troubleshooting of Mac Books, peripherals, and software applications.
• Perform basic network and application administration.
• Monitor and maintain daily performance of IT systems.
• Onboard new hires: obtain software requirements from hiring managers, set up Mac Books, configure permissions including MFA, ensure applications are working, set and review plug‑ins, maintain the approved software for the applications store.
• Offboard terminated team members.
• Ensure Channel
  11 is running in Ascent Cloud offices during business hours.
• Assess needs and set up audio/visual for conferences.
• Monitor end‑user compliance with SOC 2 policies.

• High school diploma or GED.
• Bachelor's degree in an IT‑related field (at least in process).
• Working knowledge of AI capabilities and security risks.
• Preferably 1–3 years of customer service, call center, and/or technical support experience.
• Demonstrated ability to identify root causes of problems and resolve them.
• Excellent written and verbal communication skills.
• Ability to effectively prioritize and multi‑task in a fast‑paced environment.
• Must be able to learn new concepts quickly and apply them to daily work.
• Preferably experienced with macOS and Mac Books.
• Familiar with Microsoft Office Suite (Word, Excel, Outlook).
• Familiar with Google Workspace (Google Docs, Sheets, Slides, etc.).
• Working knowledge of Salesforce CRM is a plus.
• Hours:
  
  20/week.
• Availability:
  Monday mornings, Friday afternoons, and other agreed‑upon times during business hours.

We are an equal opportunity employer and encourage applications from all qualified individuals regardless of race, color, religion, gender, sexual orientation, national origin, disability, or any other protected status.