Managing Director, Digital Experience

Key Responsibilities

• Lead and scale the Digital Experience organization across strategy, engineering, commerce, data‑driven experiences, and AI‑powered capabilities.
• Serve as the senior executive interface for key C‑level clients, ensuring exceptional delivery quality, strategic advisory, and measurable business outcomes.
• Shape and communicate a clear Digital Experience vision grounded in composable architectures, headless delivery models, and API‑first solution design.
• Drive adoption and excellence across modern platforms such as Optimizely (CMS, Commerce, ODP), Salesforce Commerce + Agentforce, Shopify Enterprise/B2B, Big Commerce, Commerce Tools, Contentful, APIworx, and other composable technologies.
• Champion the use of experimentation, personalization, and predictive analytics to improve customer experiences and drive commercial performance.
• Integrate AI agents, machine learning models, and data‑driven decisioning into digital solutions using internal analytics capabilities and platform‑native AI features.
• Ensure consistent, predictable, high‑quality delivery across U.S., nearshore, and offshore teams, improving utilization, delivery velocity, and margin.
• Build, mentor, and develop a high‑performing, multidisciplinary DX team with a culture centered on accountability, innovation, and client value.
• Strengthen and expand partner relationships across key MACH and platform partners, driving certifications, co‑marketing, and joint sales opportunities.
• Lead the development of vertical‑specific solutions including B2B commerce, marketplace enablement, ERP‑integrated workflows, and subscription/DTC models.
• Partner with Growth, Customer Experience, Data Analytics & Artificial Intelligence, and Technology leadership to shape differentiated offerings and support new business pursuits.
• Drive operational excellence through strong governance, delivery frameworks, forecasting, and P&L accountability for the DX practice.
• Represent One Magnify in the market through thought leadership, platform events, and industry engagement.

• 12–15+ years leading digital experience, eCommerce, or digital transformation teams at scale.
• Deep expertise with leading platforms:
  Optimizely (CMS/Commerce/ODP), Salesforce Commerce + Agentforce, Shopify Enterprise/B2B, Big Commerce B2B Edition, Commerce Tools, Contentful, APIworx, or similar.
• Demonstrated success designing and implementing award‑winning web experiences and commerce sites at leading digital agencies using headless architectures, API‑first integrations, modular services, and modern digital platforms.
• Strong background in personalization, predictive analytics, experimentation, and data‑powered experience optimization.
• Proven ability to lead large, multidisciplinary teams across multiple regions (U.S., nearshore, and offshore).
• Executive‑level client leadership experience and comfort managing commercial outcomes, delivery health, and P&L elements.
• Strong collaboration skills with cross‑functional teams including Growth, Data & Analytics, Technology, and Performance Marketing.

• Experience integrating commerce workflows with ERP systems (SAP, Microsoft Dynamics, Oracle), PIMs and CDPs.
• Background in B2B marketplaces, manufacturing/industrial verticals, or subscription/DTC enablement.
• Familiarity with modern CDPs and decisioning engines (Optimizely ODP, Salesforce Data Cloud, mParticle, Segment).

• Accelerated revenue growth and elevated market presence.
• Sustain outstanding delivery quality and client satisfaction.
• Improved operational efficiency, utilization, and margin across DX using artificial intelligence for workflow automation.
• Growth in platform certifications, partner alignment, and co‑selling opportunities.
• Increased adoption of composable architectures, personalization, and experimentation across key accounts.
• Strengthened talent, culture, and leadership within the DX practice.