Customer Growth Strategy Manager | Communications, Media, and Technology

Position: Customer Growth Strategy Manager | Communications, Media,  and Technology
We Are Accenture Song accelerates growth and value for our clients through sustained customer relevance. We bring together strategy, creativity, and technology to help organizations imagine and deliver growth across brand, business, product, marketing, commerce, and service. With deep industry expertise and strong client partnerships, we help Communications, Media and Technology (CMT) leaders design and execute growth strategies that solve real customer needs and deliver measurable outcomes.

You AreA growth-minded strategist with experience helping clients translate bold visions into executional reality. You are passionate about solving customer problems in ways that drive business impact, whether through brand, product, marketing, commerce, or service levers. You thrive at the intersection of strategy and execution, comfortable designing a growth strategy, but equally strong at guiding clients through the operating models, processes, and technologies that bring it to life.

You lead teams to deliver high-quality outcomes while staying close to the work and the client.

You proactively identify opportunities within client engagements, contributing to proposal development, and helping shape compelling narratives that expand the scope and impact of our work, partnering closely with senior leaders to grow accounts, while developing your own point of view on growth topics and bringing ideas forward that spark new client conversations.

The Work As a Manager in Customer Growth Strategy, you will:

+ Partner with clients to define holistic growth strategies that span brand, business, product, marketing, commerce, and service.

+ Lead cross-functional teams in identifying high-value opportunities through customer insight, market analysis, and competitive scanning.

+ Translate growth visions into executable roadmaps and operating models aligned to customer needs.

+ Apply proprietary, best-in-class protocols to rapidly test and validate concepts with real and synthetic customer input.

+ Build compelling business cases and track the value realization of growth strategies, regardless of the lever (brand, digital, product, experience, etc.).

+ Serve as a trusted partner to client executives by providing clear insights, pragmatic solutions, and thought leadership on growth and customer strategy.

+ Manage and coach team members to strengthen their strategic and client engagement skills.

+ Collaborate across Accenture Song to bring together creativity, technology, and intelligence to deliver end-to-end solutions for clients.

Basic Qualifications

+ 6+ years of relevant experience in growth strategy, customer strategy, or related consulting/advisory roles.

+ Proven experience executing strategies that drive measurable business outcomes in the CMT industry (e.g., revenue growth, improved customer engagement, brand impact, cost efficiency).

+ Strong problem-solving skills, with the ability to identify insights, structure challenges, and recommend actionable solutions.

+ Demonstrated ability to lead work streams and teams in client-facing environments.

Preferred Qualifications

+ MBA or advanced degree in innovation, strategy, or related field a plus.

+ Strategic thinker who can clearly communicate ideas in simple, compelling ways.

+ Deep CMT industry experience (telecoms, media, software & platforms) with knowledge of current and emerging trends.

+ Comfort with data-led strategy, value realization, and business case development.

+ Experience designing and implementing organizational or customer-facing transformations.

+ Ability to build long-term, trusted client relationships.

+ Experience facilitating workshops and collaborating with multidisciplinary teams (strategy, design, tech, marketing).

What We Offer At Accenture Song, you'll join a global collective of strategists, creatives, technologists, and industry experts. We offer continuous learning, diverse career experiences, and the opportunity to shape the future of CMT by delivering customer relevance and growth at scale.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and…