Project Manager; Customer Delivery and Coordination

You will own the end-to-end delivery of customer projects—making sure the customer experience is smooth, expectations are managed, and internal execution actually matches what was sold. This is a coordination-heavy role: you’ll run the cadence, chase dependencies, unblock people, keep customers informed, and drive projects to “done” without drama.

You do not need deep AI/engineering skills. You do need to be relentless about clarity, follow-through, and customer communication.

• Lead customer projects from kickoff to delivery, keeping scope, timeline, and acceptance criteria crystal clear.
• Act as the primary customer point of contact: set expectations, provide updates, handle escalations, and prevent surprises.
• Translate customer needs into actionable tasks for internal teams (ops, engineering, AI, reporting)—and verify they’re executed correctly.
• Run the operating rhythm: agendas, meeting notes, action items, weekly status reports, decision logs.
• Coordinate stakeholders across time zones: customers, drone pilots/field teams, and internal delivery teams.
• Manage risks and changes: identify issues early, propose options, push decisions, document change requests.
• Maintain clean project documentation and handover materials so delivery doesn’t depend on tribal knowledge.
• Drive continuous improvement: spot recurring delivery problems and fix the process (not just the one project).

• 3+ years in project coordination / project management / implementation / customer success operations in a B2B environment.
• Proven ability to manage multiple projects simultaneously without losing details or dropping balls.
• Strong customer communication skills: calm under pressure, clear writing, confident in calls, able to say “no” with logic.
• Highly organized: you live in checklists, timelines, and written follow-ups.
• Comfortable working with technical teams (you can ask the right questions and keep things moving—even if you’re not the engineer).
• Fluent English (written and spoken).
• Proficiency with common PM and productivity tools (e.g., Asana/Trello/Jira, Google Workspace/Microsoft Office).

• Competitive salary and benefits package.
• Flexible work environment with remote options.
• High ownership, global projects, and real customer impact.
• A collaborative team that values execution and accountability.