IT Engineer, IT Specialist, IT Support

Description

Under the direction of the IT Manager, administers, supports, maintains and/or develops IT/OT systems and hardware in the manufacturing facility including the production line, shipping/receiving, conference rooms and office areas.

• Administers, supports and improves manufacturing (MES), shipping and customer broadcast systems.
• Administers, supports and improves production automation solutions, operation Technology (OT) from HMIs and control panels.
• Administers and supports Microsoft Windows Servers including clustering, Microsoft Windows clients, LAN, WAN, switches and routers.
• Support and mentor the IT Analyst and Controls Engineers.
• Supports applications such as Microsoft Office, MS Outlook, SAP, Activity Director, Domain Controller or any other application used by operations.
• Administers, supports and improves hardware such as servers, PCs, printers, barcode printers, barcode scanners, touch screens, etc.
• Support Operation Technology, such as production automation equipment present on production.
• Provide second-level support for complex IT and automation issues escalated by the team
• Identify opportunities to improve plant technology, streamline processes, and enhance productivity.
• Maintains data backup and disaster recovery plans.
• Maintains and enforces network security and network compliance policies.
• Maintains enterprise anti-virus and web filtering software.
• Maintains operating system and software updates per company guidelines.
• Develops Microsoft SQL reports and maintains databases.
• Develops and maintains groupware applications (Microsoft SharePoint, MS Outlook).
• Administers help with the desk system.

• Displays a positive attitude towards safety, works safely and follows all the Company’s safety policies and procedures.
• Complying with all Health, Safety and Environmental standards in accordance with company policies, the Occupational Health & Safety Act. and the Michigan Occupational Health & Safety Act.
• Ensures all employees and visitors have a safe environment in that safety and housekeeping standards are maintained; and all hazards, unsafe actions, or unsafe conditions have been identified, corrected, and/or eliminated.
• Responds to and investigates all reports of injuries, accidents, illnesses, near misses and property damage immediately.
• Report on all issues that cause any downtime to operations to the Department Manager.
• Work collaboratively with Manufacturing Engineers, Controls Engineers, Maintenance Technicians, Production Supervisors and other internal staff.
• Takes an active part in the division’s safety program by performing regular workplace inspections, effectively investigates accidents/incidents promptly, and assists in meeting or exceeding the division’s safety goals.
• Complete other duties as assigned.

• Bachelor’s degree in information systems technology, Computer Science or related field; or an equivalent combination of education and experience.
• Minimum of five (5) years of related IT work experience including a minimum of two (2) years of IT support experience in a tier-one automotive manufacturing facility.
• Working knowledge of computer hardware, software and network operations and capabilities.
• Specific experience with Active Directory administration, Microsoft Windows, Office 365, production and user devices.
• Ability to detect, analyze and resolve computer hardware, software, network and MES problems in a timely manner.
• Ability to provide solutions and ideas of improvement for issues that are causing downtime in any of the OT solutions in place.
• Ability to use Information Technology (IT) & Operation Technology (OT) solutions and systems, to provide support to operations and users.
• Ability to keep track of multiple project, due dates, execute and assign tasks as necessary to the LM Staff.
• Excellent interpersonal communication skills.
• Ability to provide clear and useful instruction and training; or obtain necessary information to correct production problems from users.