More jobs:
Desktop Support Technician
Job in
Detroit, Wayne County, Michigan, 48228, USA
Listed on 2026-06-10
Listing for:
Cognizant
Full Time
position Listed on 2026-06-10
Job specializations:
-
IT/Tech
Desktop Support, IT Support
Job Description & How to Apply Below
Overview
Cognizant is seeking a Desktop Support/Field Services Technician for a full-time opportunity in Detroit, MI.
Responsibilities- Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.
- Monitor ticket queues and assign tickets through ITSM tools;
- Perform incident management, RCA for major incidents
, and drive issue prevention. - Create and maintain SOPs, runbooks, and knowledge articles
. - Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
- Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.
- 3 to 5 years of Desktop Support or Field Services experience. Must have experience with Windows 11 Support, laptop/desktop hardware troubleshooting and printer support.
- 2 plus years of experience with audio visual devices support including Cisco VC. telephony.
- 2 plus years of experience with troubleshooting Network/wifi issues
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