Principal Mainframe Sustaining Engineer

# Principal Mainframe Sustaining Engineer##
** Your role at Dynatrace
** Provide deep, customer-facing technical expertise for Dynatrace Mainframe environments, bridging classic z/OS platforms with modern distributed and cloud-native observability. This role operates at the intersection of Support, Consulting, and Enablement and is intended to reduce dependency on R&D, accelerate customer outcomes, and de-risk high-value enterprise deployments.

This position is
** not
* * a traditional systems programmer role, but a modern
** z/OS systems support / diagnostics specialist
** focused on troubleshooting, customer impact, and cross-platform observability.
** Primary Responsibilities
*** Act as escalation owner for complex, high-impact mainframe-related customer issues involving Dynatrace for z/OS
* Lead advanced troubleshooting across CICS, IMS, DB2, MQ, z/OS infrastructure, and related middleware
* Perform deep diagnostics using dumps, traces, logs, and runtime artifacts to isolate root cause
* Provide consultative guidance on mainframe architecture, deployment patterns, and performance optimization
* Partner with Product Management and R&D on edge cases, diagnostics, and design feedback
* Support customer-facing workshops, proofs of concept, and enablement sessions requiring mainframe depth
* Mentor and upskill non-mainframe Support Engineers through documentation, walkthroughs, and structured knowledge transfer##
** What will help you succeed
**** Required Technical Qualifications
*** Hands-on experience supporting
** IBM z/OS in production environments
*** Strong working knowledge of
** CICS or IMS** (configuration, transactions, regions)
* Proficiency with
** JCL, ISPF, SDSF**, and core z/OS operational tooling
* Working knowledge of
** DB2 for z/OS, MQ**, and one or more of (CTG, SOAP, z/OS Connect)
* Familiarity with
** RACF/ACF2
** security concepts
* Demonstrated ability to
** capture, interpret, and analyze dumps, traces, and diagnostic artifacts
*** Strong diagnostic and problem‐solving skills, with the ability to work through ambiguous, multi-system issues
** Preferred / Differentiating Skills
*** Background in
** customer-facing enterprise support, consulting, or escalation roles
*** Exposure to
** distributed systems** (Java, .NET, HTTP, cloud platforms) sufficient to communicate and troubleshoot across platform boundaries
* Strong written and verbal communication skills, with the ability to explain complex mainframe concepts to non-mainframe audiences
* Experience acting as a technical bridge between legacy platforms and modern application architectures##
** Why you will love being a Dynatracer
*** A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
* Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
* A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
* An environment that fosters innovation, enables creative collaboration, and allows you to grow.
* A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
* A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
* A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.##
** Compensation and Rewards
** The targeted base pay range for this role is $120K to $160K. When determining your salary, we consider your skills, experience, education, work location and internal equity.##
** Equal Employment Opportunity
** All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for…