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Service Desk Agent; Tier 1
Job in
Detroit, Wayne County, Michigan, 48228, USA
Listed on 2026-06-15
Listing for:
Strategic Staffing Solutions
Full Time
position Listed on 2026-06-15
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
12+ Months W2 contractor role with chance of extending or converting
Role SummaryService Desk Analyst (Level
1)
- Provide first-level contact and incident resolution for all users with all issues
- Uses advanced troubleshooting skills
- Review knowledgebase articles ensuring accuracy of content
- Provide accurate and timely logging of incidents and resolution
- Meet or exceed performance goals
- Escalate problems as appropriate following Service Desk procedures
- 1 year of recent experience in Service Desk/Help Desk operations
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