C2C Salesforce Admin | Local to Chartlotte, NC and Detroit, MI

Position:
Salesforce Admin With Banking Domain

Location:

Charlotte, NC and Detroit, MI (Only Local) No
- Relocation

• 3+ years of experience working as a Salesforce Systems Administrator.
• Bachelor’s degree in computer science, business, information systems, or equivalent work experience.
• Salesforce Administrator Certification (ADM.
  201).
• Salesforce Platform App Builder Certification.
• Salesforce Sales Cloud Consultant Certification.
• Salesforce Service Cloud Consultant Certification.
• Salesforce CPQ Certification.
• Deep understanding and experience with Service and Sales Cloud.
• Experience with Data Cloud and Financial Services Cloud is preferred.
• Experience in an enterprise-level environment (100+ users per system, complex business processes involving multiple integrated systems).
• Proficiency with Salesforce Classic and Salesforce Lightning.
• Excellent verbal and written communication skills, with the ability to effectively communicate with both technical and non-technical audiences.
• Self-motivated with the ability to prioritize and multi-task.
• Strong attention to detail and ability to manage multiple projects simultaneously.
• Ability to analyze data, identify trends, and translate findings into actionable insights.
• Problem-solving skills to identify root causes and develop effective solutions.
• Experience working within an Agile framework and managing tasks within a sprint cycle.
• Ability to work effectively with cross-functional teams and build strong working relationships.
• Understanding of business processes and how Salesforce can support business objectives.
• Expertise with Salesforce Lightning Flows and Omniscript.
• Relevant business analysis and services skills.
• Ability to work independently in a fast-paced environment with tight deadlines.
• Experience defining business requirements, writing user stories, creating detailed functional designs, and process documentation.
• Knowledge of Salesforce products and the ability to develop solutions using standard functionality.
• Familiarity with  best practices, support mechanisms, procedures, and limitations.

• Gathering, designing, configuring, managing users and data, and creating reports and dashboards.
• User and License Management:
  Set up new users, manage access, and handle user provisioning and deprovisioning within the platform.
• System Configuration and Customization:
  Configure Salesforce access levels, customize objects, fields, workflows, and automation, and develop custom solutions.
• Report and Dashboard Creation:
  Design and build reports and dashboards to track key performance indicators (KPIs) and provide insights to stakeholders.
• Troubleshooting and Support:
  Address user-reported issues, provide technical support, and collaborate with Salesforce developers/engineers and sustain teams to resolve complex problems within the organization.
• Staying Up-to-date:
  Keep current with the latest Salesforce releases and features, understand new functionalities, and identify opportunities to leverage them for workflows.
• Collaboration:
  
  Work closely with business leaders, stakeholders, and other team members to understand their needs and ensure the Salesforce platform effectively supports their goals.
• Subject Matter Expertise:
  Serve as an internal expert on Salesforce best practices, governance, upcoming features, functionality, industry trends, and emerging technologies.
• Data Access Control:
  Design and execute organizational and user controls to data access within Salesforce, including object, field, and record-level security.
• Process Evaluation:
  Evaluate existing processes, process automation, and reporting requirements to determine the most effective and efficient model.
• Solution Alignment:
  Partner with product and technical teams to ensure alignment with product strategy and technology goals.
• Service Cloud Optimization:
  Support Service Cloud redesign efforts to improve business efficiency and satisfaction goals.
• Release Management:
  Prepare for and support Salesforce releases, where applicable.