Data Center Computer Operator

Overview

Under general supervision, operates and controls all computing equipment relative to infrastructure and application processing.

• Operates computers and peripheral equipment as required.
• Controls application processing across all platforms adhering to production schedules.
• Completes batch job and infrastructure setup requirements.
• Updates processing logs and audit trails and keeps records of utilization.
• Develops and reviews Knowledge Management documentation for accuracy; may participate in training peers on all operational functions with the direction of supervision.
• Must be available to work any shift and schedule.
• Analyzes production control procedures to ensure compliance of timely batch processing.
• Reruns and restarts production to ensure timely service levels and operating levels of agreement are met.
• Communicates the status of software, hardware and application processing and monitoring.
• Participates in disaster recovery to execute all OCC/Operator functions and operates computers and peripheral equipment at the Business Recovery site.
• Creates, updates, resolves all incidents via the corporate Incident Management Tool and takes corrective action as defined in operating procedures.
• Monitors all OCC systems and application consoles.
• Monitors and escalates all batch processing, using CA-7 ABEND resolution, JCL overrides, observing queues for late or abended job status.
• Monitors distributed batch systems using Tivoli Workload Scheduler to identify late or abended status and escalates as necessary.
• Monitors Mainframe MVS operation systems LPARs and responds to outstanding master console messages (e.g., cancel user IDs or jobs, restarting printers, resolving job contentions, etc.).
• Monitors health of real‑time monitoring for applications, servers and networks using DCRUM, Server Vantage, Solar Winds, Omegaview and Dynatrace.
• Performs system health checks, including server health check reporting, virus/malware threat monitoring, and holiday call center testing for open/closed statuses.
• Updates metrics as required for real‑time and production batch.
• Responds to Priority 1 and 2 incidents as required; duties include v‑text alert communications, updating system alerts, participating in or assisting with open conference calls for resolution analysis.
• Fields phone calls, generates questions and emails supplied by support teams.
• Performs monitoring, triage and escalates issues to appropriate IT departments or owners for resolution analysis.
• Performs other related duties as required.

• Education: High school graduate or GED equivalent is required.
• Experience: Two (2) years college or four (4) years equivalent work experience in Information Technology on mainframe and client server platforms.
• Knowledge: Working knowledge of enterprise hardware, software, operating systems and peripherals; operators functions within MVS, JES2, CA-7, OMEGAMON, OMEGAVIEW, Tivoli Workload Scheduler, AIX, Connect Direct, Windows, TSO, and EOS; IBM JCL/coding, cataloged procedures, SMS files, batch job restart methods and overrides; batch submission, processing restrictions, scheduling techniques and alerts and monitors; use of reference manuals to diagnose error codes in operating systems and business applications and take recommended corrective action;
  
  general knowledge of business continuity dependencies and recovery procedures for operating systems and application backups and restores.
• Skills: Strong analytical and communication skills needed to create instructions, respond to inquiries, and help desk skills to relay instructions to others; working knowledge of Microsoft Windows XP, Excel, Word, and Outlook.
• Additional: Other related skills and/or abilities may be required to perform this job.

EEO Statement:
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, age, gender identity, protected veteran status, or status as an individual with a disability.