Order and Compliance Analyst

Description Overview

The Order and Compliance Analyst manages same-day order maintenance, customer order management (including VMI), and customer compliance fine processing. Collaborates with internal departments to meet customer order requirements and proactively minimize/exempt fines, and provides customer-specific reporting and analytics.

• Customer Order Management
  • Create/process customer orders via customer systems, SAP manual entry, or EDI transmission.
  • Perform product allocations based on customer requirements and inventory availability.
  • Generate deliveries and provide Transportation details to schedule delivery appointments.
  • Ensure purchase orders are processed to achieve perfect match standards.
  • Respond promptly to customer inquiries and maintain strong customer relationships.
• Compliance Fine Management
  • Retrieve compliance fine data from customer portals/other sources and consolidate into analytical documents.
  • Analyze fines for validity using defined criteria and supporting data.
  • Coordinate dispute submissions and collaborate with customer teams to resolve fines.
  • Integrate accounting deduction information and ensure accurate SAP updates for customer margin reporting.
  • Track, document, and close fines per internal and customer expectations.
• Reporting & Analytics
  • Prepare/deliver reports on orders, deliveries, compliance, and account performance.
  • Retrieve/analyze data from SAP and customer systems to identify trends/issues/improvements.
  • Present findings via summaries, graphs, dashboards, or written reports.
• Same-Day Order Maintenance
  • Monitor dashboards to correct D1/D2 errors, mismatches, and cross-reference issues.
  • Maintain the SDOM tracker; identify root causes of recurring issues.
  • Validate/update order lead times; run Z299 reports to identify price discrepancies and coordinate corrections with Sales.
  • Audit manual orders for compliance with internal standards.

• Bachelor’s preferred; 5+ years relevant experience may substitute.
• Strong experience with SAP, EDI, or customer ordering systems.
• Advanced Excel (pivot tables, VLOOKUPs, data analysis) and Microsoft Office.
• Ability to learn customer-specific systems/portals quickly.
• Strong analytical skills; exceptional attention to detail and accuracy.
• Strong verbal and written communication.
• Ability to support multiple account managers and collaborate cross-departmentally.
• Excellent multitasking, urgency, adaptability, and independence.
• Ability to lead peers and contribute to team environment.
• Proven ability to research and resolve customer issues.

• Competitive compensation; benefits for you and your family; career development opportunities. (Total Rewards referenced.)

• Hybrid: 3 days onsite, 2 days remote; based in Allegan or Grand Rapids.