Data Center Operations and Facilities

Responsibilities

• Work onsite at the data center location and support 24x7 shift operations, including nights, weekends, and holidays.
• Possess basic understanding of data center environments (racks, power, cooling, and cabling).
• Demonstrate a hands‑on attitude and willingness to perform physical and operational tasks.
• Adhere strictly to processes, procedures, and safety guidelines.
• Maintain good documentation skills for logs, checklists, and shift handover notes.
• Communicate effectively with team members and stakeholders.
• Remain calm, attentive, and organized in operational or high‑priority situations.
• Be reliable, detail‑oriented, and able to follow instructions accurately.
• Monitor data center facilities (power, UPS, HVAC, environmental alerts) 24x7x365 for Detroit manufacturing, corporate, and data center environments.
• Provide L1 application and infrastructure monitoring support across servers, network, storage, backup, cloud, and hybrid environments.
• Support plant IT & OT/IT coordination with internal teams and third‑party vendors.
• Handle incidents, service requests, and problems in alignment with governance.
• Maintain compliance audit readiness and documentation, including ITAR/EAR support.
• Monitor physical access control, audit compliance, and off‑site tape coordination.
• Coordinate with facilities for physical security, equipment moves, and third‑party vendors.
• Perform on‑site monitoring and operational checks of data center infrastructure and equipment.
• Respond to system alarms, infrastructure alerts, and facility notifications.
• Execute standard operating procedures for normal operations and incident situations.
• Carry out physical tasks such as equipment inspections, cable checks, inventory verification, and escorting authorized personnel.
• Support incident resolution by following defined operational steps and escalating when required.
• Maintain logs, checklists, and operational records during each shift.
• Coordinate with internal teams and vendors to support maintenance and repair activities.
• Ensure data center safety, cleanliness, and compliance with operational standards.
• Participate in shift handovers, communicating status and outstanding actions clearly.
• Support scheduled activities such as maintenance windows, equipment upgrades, and audits.

• Prior experience working in a data center, operations center, or technical facility.
• Familiarity with IT service management or ticketing systems.
• Understanding of power systems, HVAC, or facility monitoring concepts.
• Exposure to vendor coordination or escorting procedures.
• Basic technical knowledge of servers, network equipment, or hardware components.
• Certification or training related to IT operations, facilities, or data center fundamentals.
• BACHELOR OF COMPUTER SCIENCE.

Base Salary Range: $60,000 to $80,000 Per Annum

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support:
  Maternal & Parental Leaves.
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth:
  Commuter Benefits & Certification & Training Reimbursement.
• Time Off:
  Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance:
  Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.