Service Desk Analyst

Service Desk Analyst

Responsibilities:

• Assists user community with the documentation and resolution of requests for service that originate (via phone, email and online) with the Service Desk
• Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution
• Good understanding of ITIL practices and associated standards
• Additional Service Center responsibilities duties as required

Experience:

• 3+ Years of Service Desk Analysis, Helpdesk, Technical Support experience in an Enterprise or Public Sector Environment
• Work in a team environment
• Technical experience with CA Service Desk (Service Now Experience Preferred), Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat
• ITIL certification preferred

Mid-Level Job Type: Contract

Job Location:

Metro Detroit Hybrid