Service Desk Representative

Service Desk Representative (Healthcare IT)

Make a Real Impact Through Technology + Patient Care

Join our team as a Service Desk Representative and play a critical role in supporting the technology that powers patient care across a global healthcare organization. From clinics and hospitals to remote providers around the world, you'll be the first line of defense-ensuring clinicians and staff stay connected, productive, and supported every day.

In this role, you will support end users by troubleshooting hardware, software, network, and VPN issues, ensuring clinical and business operations run smoothly. Support is delivered via phone, chat, and email, with occasional onsite assistance as needed.

Key Responsibilities

+  Provide technical support via phone, chat, and email

+  Troubleshoot hardware, software, network, and VPN issues

+  Support end-user devices including laptops, desktops, mobile devices, and printers

+  Log, track, and resolve incidents using Service Now

+  Escalate complex issues to appropriate teams

+  Maintain security and access protocols

+  Document solutions and contribute to knowledge base

Technologies Supported

+  Operating Systems:
Windows, macOS, iOS, Android

+  Enterprise Tools:
Service Now, Active Directory, Citrix, Webex

+  Healthcare Systems:
Epic EMR, People Soft

+  Security: VPN, Duo Multi-Factor Authentication

+

Collaboration:

Microsoft 365 (Outlook, Teams, SharePoint, One Drive)

Required

+  5+ years of Service Desk or Help Desk experience

+  1+ year of customer service experience

+  Strong troubleshooting and communication skills

Highly Preferred

+  Experience in a 24/7 healthcare IT environment

+  Hands-on experience with:

+  Service Now ITSM

+  Epic EMR

+  Citrix environments

+  VPN and remote access technologies

+  Apple/Mac and Windows systems

+  Multi-factor authentication tools (Duo, Authenticator)

+  Experience supporting remote users and hardware (printers, laptops, mobile devices)

+  Familiarity with knowledge management systems and documentation

Eligible employees may have access to the following benefits:

+ Medical, dental, and vision insurance

+ Critical illness, accident, and hospital coverage

+ 401(k) retirement plan (pre-tax and Roth contributions)

+ Life insurance (voluntary life and AD&D for employees and dependents)

+ Short-term and long-term disability coverage

+ Health Savings Account (HSA)

+ Transportation benefits

+ Employee Assistance Program (EAP)

+ Paid time off, including PTO, vacation, and/or sick leave

Eligibility requirements apply to certain benefits and may vary based on job classification and length of employment. Benefits are subject to change and governed by specific plan or program terms.

About TEKsystems and TEKsystems Global Services

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job Type & Location

This is a Contract to Hire position based out of Detroit, MI.

Pay and Benefits

The pay range for this position is $22.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:  - Medical, dental & vision
- Critical Illness, Accident, and Hospital  - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) …