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Service and Warranty Advisor
Job in
Detroit, Wayne County, Michigan, 48228, USA
Listed on 2026-06-29
Listing for:
Equnited
Full Time
position Listed on 2026-06-29
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support, IT Support
Job Description & How to Apply Below
The Service and Warranty Advisor is responsible for the daily activities related to in bond technical calls from customers. This position is an entry-level, frontline role and is frequently the callers' first contact for service.
Duties & Responsibilities- Tier I technical support to provide general troubleshooting
- Required complete and thorough documentation of all calls
- Follow-up and follow-through on open tickets, requests, promises, and questions that have not been answered to provide callers with a resolution.
- Required to Dispatch Service technicians based on the issue.
- Research and bring to the attention of the leadership team problems and or concerns.
- Other duties as assigned.
- High School/GED or equivalent relevant experience
- 2-3 years of recent experience in a technical support positions preferred but not required
- Product Knowledge
- Excellent written and verbal communications skills.
- Sharp troubleshooting and problem-solving abilities: quick, calm, logical and analytical
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