Field Support Technician

Field Support Technician

Responsibilities:

• Regular follow up with users and management
• Document and/or improve procedures relating to standards and policies
• Responds to requests for technical assistance in person, via phone, and electronically
• Diagnoses and resolves voice and data issues
• Processes, adds, changes, and moves phone requests
• Deploys and supports digital x-ray software and hardware
• Coordinate installation of digital x-ray & IT equipment for remodeled/renovated offices
• Excellent written and verbal communication skills
• Work in a collaborative team-oriented environment
• Analytics, problem solving, and troubleshooting skills
• Special projects as assigned
• Some travel may be required
• Project dependent afternoon/evening work (12pm – 8pm shift)

Experience:

• 3+ years Help Desk / Field Support or related relevant experience
• Experience in Microsoft enterprise environments
• Background in Project Coordination
• Knowledge of clinical specific technology such as digital x-ray sensors, inter-oral cameras, etc. (Preferred)
• Knowledge of office automation products and computer peripherals, such as printers and scanners
• Proficient with Microsoft Office suite (Word, Excel, PowerPoint, Outlook)

Mid-Level Job Type: Direct Hire

Job Location:

Metro Detroit This job is no longer accepting applications. Back to listings