Tolling Industry Management Consulting Senior Manager

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You Are:

If you love solving challenges and not just studying them, then Accenture Strategy & Consulting is the right place for you. Join us to develop your ideas into provocative points of view and transformative insights that help shape industries.

You'll work with an amazing and diverse mix of world-class experts with access to one of the most robust portfolios of capabilities and ecosystem relationships in the industry. Together, you'll do so much more than consult.

The Work:

Coming here means future-proofing your career and going as far as your ambition takes you. Becoming a tech-savvy, well-rounded, multi-disciplined and market-relevant advisor doesn't happen by chance. We invest in training and development in a big way, so you can build your future along with ours, creating an impactful career unique to you. Ultimately, we believe we is greater than me and that diverse perspectives lead to the best solutions.

Joining Accenture means you will learn, innovate and lead, and together we will improve the way the world works and lives.  Management Consulting professionals design and implement process and change interventions that integrate strategy, technology and people to enable process improvements that create value for clients.  People in our Public Service group serve an array of clients across state and local government, non-profit, and transportation and tolling industries.

The Tolling Industry Senior Manager is an experienced leader in delivering complex, programmatic, and organizational transformation for tolling agencies, transportation authorities, and related public sector entities. The Senior Manager drives industry-specific, functional, and digital operating model transformation across the full tolling ecosystem-spanning back office modernization, customer service redesign, and roadside systems integration. Beyond delivery, the Senior Manager actively contributes to identifying, qualifying, and shaping new client opportunities, and plays a visible role in developing the tolling practice by bringing deep domain expertise, innovative thinking, and collaborative leadership to every engagement.

Ability to travel 75-100%.

Here's What You Need:

+ A minimum of 8 years of public service or tolling industry experience

+ A minimum of 7 years of high-value consulting experience, with a significant portion in the tolling or broader transportation sector

+ Deep tolling domain knowledge, including comprehensive understanding of: back-office systems (tolling customer account management, billing, dispute resolution, interoperability hubs, and violation enforcement); customer service operations (contact center models, digital self-service, escalation frameworks); and roadside systems (gantry and lane technology, transponder ecosystems, tolling enforcement technology)

+ A minimum of 7 years of experience leading large, cross-functional teams and managing multiple work streams simultaneously with minimal oversight

+ A minimum of 7 years of experience engaging with senior client executives, including state DOT leadership, tolling authority executives, and C-suite stakeholders

Bonus Points If:

+ Bachelor's degree

+ Comprehensive understanding of the tolling industry competitive landscape, including relationships with major system integrators and technology vendors, awareness of peer agency strategies, and knowledge of the procurement and policy environment

+ Clear understanding of the major challenges and opportunities facing the tolling industry today-including revenue leakage mitigation, multi-agency interoperability, the transition to cashless and all-electronic tolling, customer experience modernization, and equity in tolling

+ Proven ability to qualify, shape, and drive new business opportunities within the tolling sector, including contributing to proposals, positioning strategies, and client relationship development

+ You have direct experience leading tolling technology procurements, system replacements, or back-office modernization programs

+ Demonstrated ability to work collaboratively across diverse teams-including client…