Senior Manager - Identity & Access Management Governance

Senior Manager – Identity & Access Management Governance

The Senior Manager Identity and Access Management Governance reports to the Deputy Information Security Officer and collaborates with the Director of Identity and Access Management Services, IT, and business unit leadership to align enterprise IAM identity‑first services with policies, processes, laws, and regulations. The role also leads the development of team members to maintain a service culture and equity.

The Senior Manager of Identity & Access Management (IAM) Governance leads the enterprise IAM Governance program across a complex healthcare ecosystem, supporting both provider and payer operations. The position owns strategy, governance, and execution of IAM governance capabilities for workforce users and B2B/third‑party identities, ensuring secure, compliant, and timely access to systems that support patient care, claims processing, revenue operations, and business partnerships.

Under the guidance of the Information Privacy and Security Office, the manager provides oversight and leadership of key programs and controls necessary to protect data, networks, and information assets. Key service areas include:

• IAM Controls
• IAM Audits
• New Solution Delivery

Provides leadership, vision, managerial oversight, development, implementation, and execution of Henry Ford Health Identity and Access Management Governance strategy. Maintains policies and processes that enable HFH to establish consistent, efficient, and appropriate controls over departmental services. Sets performance expectations for direct reports and provides constructive performance feedback on a regular basis.

Responsible for communications and reporting of metrics, deliverables, and risks. Continually assesses and delivers improvements on strategic alignment between business and IT; reduces or eliminates technical debt; supports scalability and agility; and sets identity technology standards.

Fosters a culture of customer service, disciplined business conduct, and healthy communication. Ensures each team member understands their role, responsibilities, and accountability for performance. Allocates resources so timelines, commitments, and service levels are met.

The Senior Manager works with the Director of Identity and Access Operations to develop and implement the HFH Identity and Access Management strategy, defining state‑of‑the‑art policies and processes that enable consistent, effective information security practices and minimize risk. The manager serves as a trusted advisor, shaping the strategic security roadmap, building strong partnerships across business, cyber, and risk stakeholders, and ensuring alignment with regulatory and organizational requirements.

• Oversee integrations between IAM platforms, directories, HR systems, cloud services, and enterprise applications to ensure accurate and timely identity governance.
• Actively involved in solution design, configuration, troubleshooting, and complex issue resolution related to IAM platforms and application integrations.
• Partner with security, infrastructure, application, and compliance teams to ensure IAM controls meet security, audit, and regulatory requirements.
• Direct enterprise user access reviews, certifications, segregation of duties, and audit activities, ensuring IAM evidence is accurate, complete, and audit‑ready.
• Lead the execution and validation of the IAM Controls framework.
• Develop and implement action plans, new processes, and documentation required to enforce compliance.
• Partner with PAM teams to govern privileged access through approvals, time‑bound access, and attestation.
• Identify and evaluate complex business and technology risks, internal controls that mitigate risk, and related opportunities for internal control improvement.
• Act as subject‑matter expert on all IAM disciplines, including identity governance and administration (IGA), SSO, MFA, privileged access management, and identity verification.
• Provide management status reporting to include accomplishments, plans for upcoming activities, and overall completion status on a regular basis.
• Understand…