Customer Success Manager; senior profile

Presales & Solution Consulting

Support the sales process with manufacturing and solution expertise

Lead customer discovery sessions and needs analyses focused on product costing and carbon footprint assessment across different manufacturing processes and use cases

Translate customer requirements into tailored solution concepts, including value propositions, scope definitions, and configuration/customization approaches

Deliver product demonstrations and presentations to both technical and business stakeholders

Answer functional and technical customer questions related to manufacturing costing logic, software capabilities, feasibility, and data flows

Support RFP/RFQ processes and contribute to proposal creation with clear assumptions, scope boundaries, and solution definitions

Capture customer and market feedback and identify gaps, opportunities, and future improvements

Become part of the team responsible for rolling out B2B enterprise software solutions to customers in the automotive and manufacturing industries, primarily within German-speaking markets

Develop expert-level knowledge of the Tset software, including its features, functionalities, and user perspective

Identify customer business needs and use cases, and design and implement suitable solutions within Tset

Use software APIs for intermediate configuration and customization tasks, such as data imports and report creation

Lead and facilitate customer workshops and discussions to ensure optimal solution design and proactive expectation management

Build and maintain strong customer relationships, serving as the main point of contact for concerns, escalations, and ongoing communication

Collaborate cross-functionally to ensure customer issues and tickets are tracked and resolved efficiently

Analyze customer usage data to identify improvement opportunities and enhance the customer experience

Define project scope, objectives, timelines, and resource requirements

Develop and manage detailed project schedules while taking ownership of project execution and controlling responsibilities

Collaborate closely with Sales, Product Development, and Customer Success teams to ensure strong internal alignment and smooth project handovers

Ensure clear communication and coordination between internal teams and customers throughout project delivery and implementation phases