Tolling Industry Management Consulting Senior Manager

Role Overview

The Tolling Industry Senior Manager is an experienced leader in delivering complex, programmatic, and organizational transformation for tolling agencies, transportation authorities, and related public sector entities.

Responsibilities include:

• Drive industry-specific, functional, and digital operating model transformation across the full tolling ecosystem—spanning back office modernization, customer service redesign, and roadside systems integration.
• Contribute to identifying, qualifying, and shaping new client opportunities.
• Play a visible role in developing the tolling practice by bringing deep domain expertise, innovative thinking, and collaborative leadership to every engagement.

Travel requirement:
Ability to travel 75–100%.

• Minimum of 8 years of public service or tolling industry experience.
• Minimum of 7 years of high‑value consulting experience, with a significant portion in the tolling or broader transportation sector.
• Deep tolling domain knowledge, including comprehensive understanding of back‑office systems (tolling customer account management, billing, dispute resolution, interoperability hubs, and violation enforcement); customer service operations (contact center models, digital self‑service, escalation frameworks); and roadside systems (gantry and lane technology, transponder ecosystems, tolling enforcement technology).
• Minimum of 7 years of experience leading large, cross‑functional teams and managing multiple work streams simultaneously with minimal oversight.
• Minimum of 7 years of experience engaging with senior client executives, including state DOT leadership, tolling authority executives, and C‑suite stakeholders.

• Bachelor’s degree.
• Comprehensive understanding of the tolling industry competitive landscape, relationships with major system integrators and technology vendors, awareness of peer agency strategies, and knowledge of the procurement and policy environment.
• Clear understanding of the major challenges and opportunities facing the tolling industry today—including revenue leakage mitigation, multi‑agency interoperability, the transition to cashless and all‑electronic tolling, customer experience modernization, and equity in tolling.
• Proven ability to qualify, shape, and drive new business opportunities within the tolling sector, including contributing to proposals, positioning strategies, and client relationship development.
• Direct experience leading tolling technology procurements, system replacements, or back‑office modernization programs.
• Demonstrated ability to work collaboratively across diverse teams—including client personnel, technology partners, and internal practice leadership—to deliver integrated outcomes.
• Recognized contributor to tolling industry forums, working groups, or associations (e.g., IBTTA, AAMVA, state tolling coalitions).
• Experience developing and implementing innovations in tolling, such as AI‑driven customer service, predictive analytics for revenue management, or connected vehicle tolling pilots.
• Experience mentoring and developing junior consulting practitioners in tolling or transportation engagements.
• Government finance, capital program, or budgeting experience specific to tolling or transportation infrastructure.

Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. Compensation varies depending on the office location, role, skill set, and level of experience. The position is open until 07/10/2026.

Benefits include medical, dental, vision, life, and long‑term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

• California: $132,500 to $338,300
• Cleveland: $122,700 to $270,600
• Colorado: $132,500 to $292,200
• District of Columbia: $141,100 to $311,200
• Illinois: $122,700 to $292,200
• Maine: $112,900 to $249,000
• Maryland: $132,500 to $292,200
• Massachusetts: $132,500 to $311,200
• Minnesota: $132,500 to $292,200
• New York: $122,700 to $338,300
• New Jersey: $141,100 to $338,300
• Virginia: $122,700 to $311,200
• Washington: $141,100 to $311,200

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