Disaster Recovery Tech Lead - Strategy & Reliability

Blue Cross Blue Shield of Michigan (BCBSM) has an exciting Technical Lead opportunity within the Service Engineering group.

About the Role:

The Technical Lead will plan, build, and run the design & implementation of BCBSM’s enterprise-wide DRM (Disaster Recovery Management) program, including testing, policies, maturity models, methodologies, sourcing strategies, plans, metrics and scorecards for all components of the program.

In this Technical Lead opportunity, you will:

• Provide recommendation for prioritization of IT initiatives based on disaster recovery/business resiliency needs, IT workload, and budget. Review, analyze and finalize cost estimate plan for DR team/systems.
• Provide technical guidance on the business impact and opportunities. Develop and present proposals for modifications or replacement systems to improve business results. Recommend options, identify risks and analyze cost vs. benefits.
• Work with Business and Technical application owners in identifying and maintaining the Tier 0/1 applications/systems list.
• Oversee the implementation (i.e., testing, issues resolution) of DR systems or modifications.
• Ensure Technical Recovery Plans and technical solutions meet or exceed customer expectations.
• Analyze technology trends to determine impact to the achievement of business goals. Perform assessments and provide recommendations based on business relevance, appropriate timing and deployment. Evaluate and ensure the conceptual completeness of DR technical solutions.
• Motivate direct team members and foster a team environment. Recommend training programs targeting specific areas of improvement. Provide performance feedback to managers for team members.

• Works with business partners to understand and shape business needs.
• Manages the integration of IT processes or solutions across one or more product, platform, or functional area.
• Provides consultation regarding the strategy and implementation of IT initiatives to support products, platforms, services, and business strategies.
• Works to optimize the alignment of IT and business strategies and may serve as a trusted guide during strategy development.
• Contributes to the achievement of the technology vision and provides critical input for development and implementation of integrated business technology solutions.
• Provides input for business and technology planning.
• Manages IT technology solutions to ensure successful fulfilment of end-user requirements, and proper and accurate testing and implementation.
• Provides clarity on objectives, scope, and required organizational change management.
• Actively participates in and may lead governance activities and boards that involve their areas of responsibility.
• Ensures compliance with enterprise technology standards, governance processes, and performance metrics to ensure IT delivers value to the enterprise.
• Maintains a close relationship with product owners, business units, and IT Managers to identify potential applications for emerging technologies.
• Tracks and understands emerging technologies and how they might apply within the organization.
• Works with stakeholders to continually optimize IT governance and decision‑making processes as the business context and technology landscape changes.
• Gathers feedback and measures performance to identify improvement and optimization opportunities and adjusts solutions accordingly.
• Explores and identifies solutions, methodologies, and frameworks to improve operational efficiency, service delivery and/or information management across all lines of business and technology platforms.
• Manages/ensures adherence to budget for relevant projects or programs.
• Provides indirect leadership, coaching, and mentoring to individuals and project/program team members.
• Supports individuals in career development as needed by assisting with networking, shadowing opportunities, position opportunity identification, etc.
• Provides advice regarding the vendor relationship decision‑making and contract development process.
• Identifies risks by vendor, assesses vendors, and monitors and mitigates risks, as appropriate.
• Researches and represents thought leadership to advise senior leaders…