Aftermarket Service Transformation Domain Consultant

Key Qualifications and Requirements

• Graduate/Post Graduate in Engineering or Sciences with specialization in Service Planning, Scheduling, field service, product as a service, Statistics, BOM, Catalog building, analytics and automation, Pricing.
• Experience in implementation of PTC SLM Modules, Service Max, IFS, Service Now or any SLM packages.
• Digital Enablement of Service Transformation using Big Data, Cloud, Augmented Reality, Artificial Intelligence, Chatbots etc.
• Experience in outcome centric models preferred.
• Strong, 10+ years’ experience and expertise in Service-Centric function, preferably in automotive, heavy equipment, aerospace, industrial manufacturing and energy, resources.
• Expertise in Servitization, Field Service Management, scheduling, maintenance, repairs, Contracts, Service BOM, MRO, Service Analytics, Depot Repair, Warranty, Service / Aftermarket Parts, AR/VR, IOT and Service System Integration.
• Supporting and deployment of service / aftermarket management solutions.
• Strong communications and presentation skills are required. Role will be responsible for communicating with internal and customer teams. Must display ability to extract and define business requirements. A strong understanding of Business Process Modeling is required.
• Provide leadership to the team that implements the developed solution.
• 70% Client Interaction and 30% Leading Internal Team.
• Support solution development with key technologies (Service Max, Zinier, IFS, Service Now, Syncron, Techsee, CareAR, PTC SLM, Windchill SIM, Inservice, Servigistics, JDA, SAP SPM, Oracle, Stibo, Informatica, Riversand, etc.) by giving the domain inputs to IT teams.
• Work on pre-sales activities for identifying and converting business consulting and IT implementation opportunities.
• BACHELOR OF COMPUTER SCIENCE.

• Lead teams in consulting and implementation projects.
• Identify opportunities through business connects with clients and relationships in TCS ecosystem.
• Lead RFP responses and contribute.
• Track emerging business models and trends for its applicability in manufacturing.
• Build connects with analysts, speak jointly with customers in key Industry forums and publish thought leadership articles.

$120,000-$140,000 a year.

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support:
  Maternal & Parental Leaves.
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth:
  Commuter Benefits & Certification & Training Reimbursement.
• Time Off:
  Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance:
  Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.