ServiceNow Systems Administrator Senior

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally.

There's no one like you and that's why there's nowhere like RSM.

The Service Now Administrator Senior is a key member of the DASH / Technical Operations Team, responsible for the day-to-day administration, configuration, and maintenance of the firm's Service Now platform. This role plays a critical part in ensuring the platform's reliability, performance, and security, while also providing essential basic engineering and operational support.

The Service Now Administrator Senior manages core ITSM applications, troubleshoots platform issues, and helps automate internal business processes. The role also includes light development and customization to enhance functionality and support evolving business needs. This position requires a proactive, detail-oriented individual with a strong understanding of the Service Now platform, IT Service Management best practices, and foundational application development and scripting knowledge.

Responsibilities

* Administer and support core ITSM modules, including Incident, Problem, Change, Request, and Knowledge Management

* Configure and maintain forms, lists, UI policies, business rules, notifications, and Flow Designer workflows

* Manage users, groups, roles, and access controls in alignment with security and governance standards

* Troubleshoot platform and application issues, identifying root cause and implementing corrective actions

* Support data imports, exports, and basic integrations under established standards and guidance

* Implement minor enhancements and low code solutions to improve operational efficiency and user experience

* Maintain platform documentation, operational procedures, and knowledge articles

* Support other applications managed by the Technical Operation Team (Secret Server and Beyond Trust)

Requirements & Qualifications

Minimum Requirements:

* Bachelor's degree in information technology, Computer Science, or related field.

* Experience with the Service Now platform.

* Ability to work both independently and as part of a collaborative, cross-functional team, contributing to the firm's overall success.

* Excellent problem-solving, communication, and interpersonal skills, with a focus on internal customer service.

* The ability to communicate effectively and professionally.

* Ability to work under pressure and manage multiple tasks simultaneously.

* Service Now CSA certification is required within 6 months of starting position.

Preferred Requirements

* 1 - 3 years of Service Now experience

* Service Now CSA certification

* ITIL certification

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave);

domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and…