More jobs:
Encompass Administrator
Job in
Detroit, Wayne County, Michigan, 48228, USA
Listed on 2026-07-10
Listing for:
Creative Financial Staffing, LLC
Full Time, Contract
position Listed on 2026-07-10
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Position
:
Encompass Administrator
Salary
: $80,
Job Type
:
Contract or Permanent
Benefits
:
Free Healthcare, Retirement Plan w/ match, 3.5 Weeks PTO, etc.
Location
:
Lansing, MI area (Onsite)
We are seeking a full-time, permanent Encompass Administrator to be an integral part of a mortgage technology team!
Here are a few reasons why you should apply:
- Outstanding culture with family-oriented feel, and technology department is valued.
- Competitive compensation and benefits package with $0 cost healthcare options.
- Located in a new building with modern technology, collaborative areas and sweet treats.
- Work within Encompass integrations including Loan Nex Pricing, TPO Connect, LO Connect, Consumer Connect, Velocify, Data Connect and other ICE services
- Manage user tickets related to user issues for assigned persona/system and provide interdepartmental support by responding to inquiries, troubleshooting problems, and determining solutions
- Write or modify application programs according to standards utilizing modern programming languages/technologies and applies industry standard software development best practices.
- Analyze system changes to assess business impact and translate requirements into efficient solutions.
- Design, develop, and implement code changes; create test scripts and documentation; manage test environments; and coordinate production releases.
- Walk internal customers through problem solving process, provide feedback and see problems through to resolution
- 3+ years experience with Encompass
- Ticket triage and root cause analysis
- Reproducing issues (data-dependent bugs, persona-based permissions, timing issues)
- Log reading / error isolation (Smart Client behaviors, plugin errors, integration failures)
- Escalation management (knowing what goes to ICE vs internal dev vs vendor)
- Incident response (system slowness, outages, broken interfaces, failed jobs)
- Prior Mortgage industry experience or knowledgeable of mortgage loan process, current mortgage lending laws & regulations, mortgage loan documentation, mortgage loan terminology.
- Comfortable using a ticketing system such as JIRA.
- Experience with Input Form Builder, Custom Business Rules & Custom Workflows
- Good communication and collaboration skills.
- Experience with Encompass Partner Connect (EPC), automated workflows
- Experience with integrations like LO Connect, Velocify, Consumer connect, TPOC (wholesale / correspondent portal), Data Connect, Loan Nex (Pricing Engine), or Snap Docs (Hybrid Closing Vendor).
- Exposure writing code in C#/.NET, JavaScript or Visual Basic
- Pricing / PPE (Optimal Blue, PPEs, custom pricing feeds)
- Credit / VOE/VOI / fraud tools
Doc prep, eClose, eSign - LOS - DWH/BI data flow
- Servicing boarding / secondary / investor delivery
- Lender/Correspondent channels and loan delivery workflows
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