Lead IT Help Desk & Support - xOperations
Job in
Detroit, Wayne County, Michigan, 48228, USA
Listed on 2026-07-10
Listing for:
Stafford Gray
Full Time
position Listed on 2026-07-10
Job specializations:
-
IT/Tech
IT Project Manager, Systems Administrator, IT Support, HelpDesk/Support
Job Description & How to Apply Below
Stafford Gray seeks a Team Lead / Support Lead to oversee onsite IT Managed Services Help Desk in a 24x7x365 environment in Detroit. You will lead frontline staff, manage incidents, and ensure SLA compliance while aligning with IT standards.
You will champion incident response, ticket management, and service improvements, plus staff development and performance reviews. Strong coordination with stakeholders and reporting are essential.
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