ServiceNow Systems Administrator Senior

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally.

There is no one like you and that’s why there’s nowhere like RSM.

• Administer and support core ITSM modules, including Incident, Problem, Change, Request, and Knowledge Management
• Configure and maintain forms, lists, UI policies, business rules, notifications, and Flow Designer workflows
• Manage users, groups, roles, and access controls in alignment with security and governance standards
• Troubleshoot platform and application issues, identifying root cause and implementing corrective actions
• Support data imports, exports, and basic integrations under established standards and guidance
• Implement minor enhancements and low‑code solutions to improve operational efficiency and user experience
• Maintain platform documentation, operational procedures, and knowledge articles
• Support other applications managed by the Technical Operations Team (Secret Server and Beyond Trust)

• Bachelor’s degree in information technology, computer science, or a related field.
• Experience with the Service Now platform.
• Ability to work both independently and as part of a collaborative, cross‑functional team, contributing to the firm’s overall success.
• Excellent problem‑solving, communication, and interpersonal skills, with a focus on internal customer service.
• The ability to communicate effectively and professionally.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Service Now CSA certification is required within 6 months of starting the position.

• 1–3 years of Service Now experience
• Service Now CSA certification
• ITIL certification

Compensation Range: $95,400 – $163,900

Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave);

domestic violence victim status; past, current or prospective service in the US uniformed service; US military/veteran status; pre‑disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800‑274‑3978 or send us an email at