Technical Support

Location: Detroit, MI 48207 (Not work from home eligible)

Work: On-site role

Contract Term: 1 year

Position Summary: As a key member of the Technology Division’s Field Services and Asset Management team, the Contracted Asset Management & Deployment Specialist provides coordination and support with all phases of the asset lifecycle of technology devices, from initial receipt to final disposal, while maintaining a well-organized warehouse environment. The candidate for this position should have a keen focus on maintaining high standards of procedural fidelity, ensuring quality assurance, fulfilling service level expectations, and delivering best-in-class service experiences to all stakeholders.

• Associate’s degree in Information Technology, Business Administration, or a related field
• Proven experience in asset management and IT deployment, preferably in an educational or large enterprise setting.
• Minimum of five (5) years of desktop/computer support experience demonstrating the ability to troubleshoot and perform routine maintenance on computers and peripheral equipment. Experience with Apple, HP, Lenovo, and Dell products preferred.
• Must demonstrate proficiency with Microsoft 365 products such as Word, Excel, Outlook, Teams, and SharePoint.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills to interact with various stakeholders.
• High attention to detail and commitment to quality.
• Familiarity with ITSM and ITAM tools and database management.
• Ability to follow strict procedures and create reports reflecting accurate metrics.
• Ability to work well under pressure, meet deadlines and prioritize requests with professionalism and empathy.
• Self-motivated with the ability to work in a fast-moving environment.
• Ability to perform physical tasks such as lifting and moving up to 50 pounds without assistance.
• Must own reliable transportation and have valid driver’s license.