IT professional

Job Title: Entry-Level IT Professional - Application Support & QA

Work Location: Detroit, Michigan

Work Mode: Onsite

Duration: 36 Months (As-Needed Contract)

Estimated Effort: 120-160 Hours per Month

Start Date: Late August 2026 (Expected)

We are seeking a motivated Entry-Level IT Professional – Application Support & QA to support the Detroit Water & Sewerage Department (DWSD) in providing first‑level technical support for enterprise applications and business systems. The selected candidate will work alongside DWSD staff to troubleshoot application issues, support software testing, manage user accounts and permissions, assist with infrastructure maintenance, and provide technical assistance to internal users.

This role offers an excellent opportunity for recent graduates or students nearing completion of a technical degree to gain hands‑on experience supporting enterprise IT operations in a public‑sector environment.

• Provide first‑level technical support for enterprise applications and business systems.
• Troubleshoot and resolve application‑level software issues and user‑reported incidents.
• Assist internal users with technical support requests and application‑related inquiries.
• Create, configure, modify, and maintain user accounts and access permissions.
• Support application testing activities, including functional testing, integration testing, and User Acceptance Testing (UAT).
• Assist in documenting software defects, test results, and issue resolution activities.
• Support deployment of application enhancements and software updates.
• Perform basic SQL queries to validate application data and troubleshoot issues.
• Assist with application configuration, system monitoring, and routine maintenance activities.
• Support infrastructure maintenance and routine operational tasks.
• Document technical procedures, user guides, and support activities.
• Escalate complex technical issues to senior technical staff when appropriate.
• Collaborate with DWSD staff and project teams to ensure timely issue resolution.
• Participate in knowledge transfer sessions and technical training activities.
• Provide accurate and timely status updates on assigned tasks.
• Follow established IT policies, security standards, and operational procedures.

• Basic understanding of Windows operating systems and enterprise IT environments.
• Basic knowledge of SQL and relational databases.
• Familiarity with application troubleshooting techniques.
• Understanding of software testing concepts and quality assurance practices.
• Basic knowledge of user account administration and access management.
• Familiarity with Microsoft Office applications.
• Strong analytical and problem‑solving skills.
• Excellent verbal and written communication skills.
• Ability to learn new technologies and adapt to changing technical environments.
• Ability to work effectively in a collaborative team environment.
• Strong organizational and time‑management skills.
• Understanding of basic networking and IT infrastructure concepts is desirable.
• Exposure to enterprise applications or help desk support is preferred but not required.

• Currently enrolled in the third year of a Bachelor's degree program or a recent graduate from an accredited college or university in a related scientific or technical discipline.
• Computer Science
• Information Systems
• Engineering
• Business
• No prior professional experience is required.
• Internship, academic projects, campus IT support, or hands‑on technical experience is considered an advantage.

• Provide timely and effective first‑level application support.
• Accurately troubleshoot and resolve application‑related issues or escalate them appropriately.
• Successfully create and maintain user accounts and access permissions.
• Support software testing and quality assurance activities with accurate documentation.
• Assist in maintaining application reliability and system availability.
• Produce clear technical documentation and support records.
• Complete assigned tasks within established timelines and quality standards.
• Demonstrate professionalism, responsiveness, and effective communication while supporting DWSD staff and end users.
• Continuously develop technical knowledge and contribute to team success through collaboration and learning.